tag:blogger.com,1999:blog-14208968607412140122024-03-11T12:26:22.790+05:30WhatBuddyThanks for visiting our website https://www.whatbuddy.com/ , Please Stay tuned for latest updates on Technical Solutions, Reasoning, Tech Tutorials, CS and IT Tutorials, Social Media, Youtube,FacebookUnknownnoreply@blogger.comBlogger47125tag:blogger.com,1999:blog-1420896860741214012.post-69309918878938689042022-10-31T08:52:00.001+05:302022-10-31T08:52:16.345+05:30SEO Types | How many Types of SEO are there ? | Function of SEO<div>SEO Types | How many Types of SEO are there ? | Function of SEO<br></div><div><br></div><div>🌐 SEO or Search Engine Optimization is the most crucial part of digital marketing. The reason why digital marketers and bloggers give so much attention to SEO is that it helps to drive free traffic. SEO is of different types: on-page SEO, off-page SEO, and technical SEO.</div><div><br></div><div>💠On-page SEO means the optimization of the website within the page. It includes keyword research, title tag, meta description, header tags, etc.</div><div><br></div><div>💠Off-page SEO means the optimization done outside of the website. It includes factors such as link building, social sharing, etc.</div><div><br></div><div>💠Technical SEO means focusing on different technical aspects. It includes a <b>Sitemap, Robots.txt, Tag Manager, Search Index, SERP(Search Engine Results Page), PPC (Pay Per Click), CPC( Cost Per Click), CVC (Cost Per View) ,CPM (Cost Per Mille or Cost Per Thousand Impressions), CPL (Cost Per Lead), CPA (Cost Per Action) or CPS (Cost Per Sale), CPI (Cost Per Install), or CPV (cost per single view), CTR (click-through rate)</b></div><div><b> etc.</b></div><div><br></div><div>SEO Types | How many Types of SEO are there ? | Function of SEO<br></div>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-1420896860741214012.post-91282187100388963072022-10-28T21:41:00.001+05:302022-10-28T21:41:55.398+05:30What are the Requirements for SEO Jobs? How to get a job in website SEO<div>What are the Requirements for SEO Jobs? How to get a job in website SEO</div><div><br></div><div>https://www.whatbuddy.com/2020/04/what-is-difference-between-tags-and.html</div><div>1.Auto SEO for Post's</div><div>2.Auto SMO to cross platform social media sites</div><div>3. Adsense integration</div><div>4. Google search indexing in Google, Bing, Yandex</div><div>5. Robot.txt integration</div><div>6. Analytics integration</div><div>7. Web Master integration</div><div>8. DNS searching index</div><div>9. Auto flushing DB chache and unused strings</div><div>10. Contact forms development</div><div>11. Multilingual integration knowledge</div><div>12. AdWords utilization technology.</div><div><br></div><div>https://youtu.be/EceSgY9bDnc<br></div><div>What are the Requirements for SEO Jobs? How to get a job in website SEO<br></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-11228685802749090342022-10-28T21:30:00.001+05:302022-10-28T21:32:50.977+05:30What is mean by SEO Audit & Checklists? How many SEO Audit & Checklists are there? SEO Audit & Checklists info<p dir="ltr">What is mean by SEO Audit & Checklists? How many SEO Audit & Checklists are there? </p><p dir="ltr">SEO Audit & Checklists info:-</p>
<p dir="ltr">SEO Audit is where you find golden chance promotion to improve a site's search capabilities. It involves finding , on-page, content, technical, and link-related issues to fix or improve.<br>
SEO audit process checklists are basically 14. <br>
All site owners should check these 14 SEO Audit & Checklists regularly in all posts.</p><p dir="ltr">https://www.whatbuddy.com/2020/04/what-is-difference-between-tags-and.html?m=1</p><p dir="ltr">SEO Audit & Checklists are <br>
1. Check for Organic traffic<br>
2. Check for manual actions<br>
3. Check the Website versions (ensure visitors can browse only one)<br>
4. Check for HTTPS-related issues</p><p dir="ltr">5. Check for Indexability issues</p><p dir="ltr">
6. Check for Mobile-friendliness content<br>
7. Check the Page speed<br>
8. Check for Core Web Vitals<br>
9. Check for Broken pages<br>
10. Check for Sitemap issues<br>
11. Check for Basic on-page elements<br>
12. Check for Declining content<br>
13. Check for Content gaps<br>
14. Check for Other technical issues<br></p><p dir="ltr">https://backlinko.com/seo-site-audit<br></p><p dir="ltr">
What is mean by SEO Audit & Checklists? How many SEO Audit & Checklists are there?</p><p dir="ltr"><br></p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-28785478454221856772022-03-09T09:51:00.001+05:302022-03-09T09:51:09.336+05:30 What are the different certifications available in ITIL? <p> What are the different certifications available in ITIL? <span style="white-space: pre;"> </span></p><p>Explaining the available certifications in ITIL, John elaborated using the following table to help the students to understand the different certifications under ITIL. <span style="white-space: pre;"> </span></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEgS9II-97RCMScVi6FZ3fK3Q-G4vsQhkAmCLBuPfpKN7-NO5GinOGCKzAX6caSlzJcBeVgful00oce-4PG_Wl-mMOcrfmFgQ1C1nIKSwbYmeG_XKHySwlyL7-tjIzvwlmcMQpt-OjNuE8HQK9NezRAMsEhc1a8EE3M-1phfg5CL3GACfCakdNd0aUDnlg=s523" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="233" data-original-width="523" height="286" src="https://blogger.googleusercontent.com/img/a/AVvXsEgS9II-97RCMScVi6FZ3fK3Q-G4vsQhkAmCLBuPfpKN7-NO5GinOGCKzAX6caSlzJcBeVgful00oce-4PG_Wl-mMOcrfmFgQ1C1nIKSwbYmeG_XKHySwlyL7-tjIzvwlmcMQpt-OjNuE8HQK9NezRAMsEhc1a8EE3M-1phfg5CL3GACfCakdNd0aUDnlg=w640-h286" width="640" /></a></div><br /><p><br /></p><p>ITIL 4 Foundation Level:</p><p>The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.</p><p><br /></p><p>ITIL 4 Managing Professional:</p><p>The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.</p><p><br /></p><p>ITIL 4 Strategic Leader:</p><p>ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.</p><p><br /></p><p>Master Level:</p><p>To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from the ITIL Framework and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.</p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-34258683520304477532022-03-08T18:25:00.004+05:302022-03-08T18:25:56.958+05:30 What is the difference between ITIL V3 and ITIL V4 || ITIL3 vs ITIL4 <p><b> What is the difference between ITIL V3 and ITIL V4 || ITIL3 vs ITIL4 </b></p><p><b>Digging deeper into the difference between ITILv3 and ITIL4, John explained that ITIL4 was the latest version. The two may need to be prioritized depending on the case, he pointed out. <span style="white-space: pre;"> </span></b></p><p><span style="white-space: pre;"><b> </b></span></p><div class="separator" style="clear: both; text-align: center;"><b><a href="https://blogger.googleusercontent.com/img/a/AVvXsEguC8LDKk_PJQ8fRvwIsL3V28xw41c3fXDAaVW0E4BMAm2CJS40Wv-JjjUqaoc5I9r8yqFa8bsnfIkN59rUHVDPp43yXhkGijzJoxVYYdk7ysJSG1D4AK7551Zb7V_y7BfkUDrSp8LjQeRXOnnrYqOQkZQozIHLWEjU-eKN6RkoH0vuAvMBvCCbfOHztA=s1024" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="682" data-original-width="1024" height="426" src="https://blogger.googleusercontent.com/img/a/AVvXsEguC8LDKk_PJQ8fRvwIsL3V28xw41c3fXDAaVW0E4BMAm2CJS40Wv-JjjUqaoc5I9r8yqFa8bsnfIkN59rUHVDPp43yXhkGijzJoxVYYdk7ysJSG1D4AK7551Zb7V_y7BfkUDrSp8LjQeRXOnnrYqOQkZQozIHLWEjU-eKN6RkoH0vuAvMBvCCbfOHztA=w640-h426" width="640" /></a></b></div><b><br /></b><p></p><p><b>ITIL 3:</b></p><p><b>1.IT defines life cycle approach</b></p><p><b>2.This version does not talk about 4-dimension model.</b></p><p><b>3.ITIL V3, with its 26 service lifecycle processes, functions and other guidance arguably also describes how the components and activities in the organization work together.</b></p><p><b>4.There are no guiding principles under ITILv3</b></p><p><b>5.ITIL V3 covers governance under service strategy</b></p><p><span style="white-space: pre;"><b> </b></span></p><p><b>ITIL 4:</b></p><p><b>1.It defines Service Value system-based approach</b></p><p><b>2.This version emphasises the importance of 4-dimensions for a holistic service management.</b></p><p><b>3.ITIL 4 and the Service value system take a more holistic approach, providing organizations with a flexible operating model that supports different work approaches. ITIL 4 presents 34 practices as "sets of organizational resources designed for performing work or accomplishing an objective".</b></p><p><b>4.The ITIL 4 guiding principles are universal recommendations that can guide organizations in many situations, such as "work holistically" and "keep it simple and practical".</b></p><p><b>5.The governance component of the ITIL 4 service value system is about directing and controlling the organization</b></p><div><b> What is the difference between ITIL V3 and ITIL V4 || ITIL3 vs ITIL4 </b></div><p><br /></p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-62551613380214771742022-03-08T17:31:00.001+05:302022-03-08T17:31:17.564+05:30ITIL 4 Foundation Practice Certification Exam Questions<p></p><p align="center" class="MsoNormal" style="background: #00B050; line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 2; text-align: center;"><b><span style="color: white; font-family: "Verdana",sans-serif; font-size: 14.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-themecolor: background1;">ITIL 4 Foundation
Practice Certification Exam Questions<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the definition of a service?<o:p></o:p></span></b></p><p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b></b></p><div class="separator" style="clear: both; text-align: center;"><b><a href="https://blogger.googleusercontent.com/img/a/AVvXsEgEwd23dOvbrY_lPg4tMHYqq22r-Z9sPNNWBMNMfdhpR3bikOV3Fb7f1BvB01VAVYKsfAV_uUhwrZzkUvQVIgeDVlfmzzB0HWzIz4epAfW7lS_9R-yzakcjYp0QwWolocH8WvymURsdX28sdTc_YYBmpv_OnubwNdjzQkixQZaa_QbbVoEyMOP30vh1ng=s797" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="300" data-original-width="797" height="240" src="https://blogger.googleusercontent.com/img/a/AVvXsEgEwd23dOvbrY_lPg4tMHYqq22r-Z9sPNNWBMNMfdhpR3bikOV3Fb7f1BvB01VAVYKsfAV_uUhwrZzkUvQVIgeDVlfmzzB0HWzIz4epAfW7lS_9R-yzakcjYp0QwWolocH8WvymURsdX28sdTc_YYBmpv_OnubwNdjzQkixQZaa_QbbVoEyMOP30vh1ng=w640-h240" width="640" /></a></b></div><b><br /><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><br /></span></b><p></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l65 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The means by which an organization is directed and
controlled<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l65 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A set of specialized organizational capabilities
for enabling value to customers<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l65 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A method for visualizing work, identifying
potential blockages and resource conflicts, and managing work in progress<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l65 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A means of enabling value co-creation by
facilitating outcomes that customers want to achieve, without the customer
having to manage specific costs and risks<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A means of enabling value
co-creation by facilitating outcomes that customers want to achieve, without
the customer having to manage specific costs and risks<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing word(s) in the
following sentence. Utility is the [?] offered by a product or service to meet
a particular need.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 0%; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l16 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="border: none windowtext 1.0pt; color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-border-alt: none windowtext 0cm; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN; padding: 0cm;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";">
</span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Assurance<span style="border: none windowtext 1.0pt; mso-border-alt: none windowtext 0cm; padding: 0cm;"><o:p></o:p></span></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l16 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Promise</span></i></b><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l16 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Functionality<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l16 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Outcome<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Functionality<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing word in the
following sentence. [?] is the practice of ensuring that risks are properly
assessed, authorizing changes to proceed, and managing a change schedule in
order to maximize the number of successful IT changes.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l124 level1 lfo3; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">IT asset management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l124 level1 lfo3; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service configuration management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l124 level1 lfo3; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Change control<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l124 level1 lfo3; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service level management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Change control<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing word(s) in the
following sentence. An event is any change of state that has significance for
the management of a(n) [?] or other configuration items.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l116 level1 lfo4; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Output<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l116 level1 lfo4; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Product<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l116 level1 lfo4; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l116 level1 lfo4; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Outcome<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the purpose of the
'information security management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l133 level1 lfo5; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Protecting an organization by understanding and
managing risks to the confidentiality, integrity, and availability of
information<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l133 level1 lfo5; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that services achieve agreed and expected
performance levels, satisfying current and future demand in a cost-effective
way<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l133 level1 lfo5; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that services deliver agreed levels of
availability or that change can be assessed<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l133 level1 lfo5; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Systematically observing services and service
components and recording and reporting selected changes of state identified as
events<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Protecting an organization by
understanding and managing risks to the confidentiality, integrity, and
availability of information<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the purpose of the
'monitoring and event management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l20 level1 lfo6; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supporting the agreed quality of a service by
handling all pre-defined, user-initiated service requests in an effective and
user-friendly manner<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l20 level1 lfo6; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Systematically observing services and service
components and recording and reporting selected changes of state identified as
events<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l20 level1 lfo6; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Minimizing the negative impact of incidents by
restoring normal service operation as quickly as possible<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l20 level1 lfo6; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that all an organization's projects are
successfully delivered<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Systematically observing
services and service components and recording and reporting selected changes of
state identified as events<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the purpose of the 'incident
management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l57 level1 lfo7; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supporting the agreed quality of a service by handling
all pre-defined, user-initiated service requests in an effective and
user-friendly manner<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l57 level1 lfo7; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that services deliver agreed levels of
availability or that change can be assessed<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l57 level1 lfo7; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that all an organization's projects are
successfully delivered<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l57 level1 lfo7; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Minimizing the negative impact of incidents by
restoring normal service operation as quickly as possible<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Minimizing the negative
impact of incidents by restoring normal service operation as quickly as
possible<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is defined as the practice of
ensuring that accurate and reliable information about the configuration of
services, and the configuration items that support them, is available when and
where needed?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l59 level1 lfo8; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Change control<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l59 level1 lfo8; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">IT asset management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l59 level1 lfo8; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service configuration management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l59 level1 lfo8; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service level management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service configuration
management<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing word in the
following sentence. The [?] is the practice of capturing demand for incident
resolution and service requests.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l84 level1 lfo9; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Incident management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l84 level1 lfo9; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service level management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l84 level1 lfo9; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service request management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l84 level1 lfo9; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desk<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service desk<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Dion Training has decided to offer
two membership levels to their training programs. The first membership level
includes all of their video courses, practice exams, and study guides for a
single monthly fee. This plan does not provide the students with the actual
exam voucher to take the certification exams, though. What term best describes
this membership level which provides several services for a single price?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l14 level1 lfo10; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An outcome<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l14 level1 lfo10; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l14 level1 lfo10; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A service offering<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l14 level1 lfo10; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An output<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A service offering<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which describes outputs?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l130 level1 lfo11; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Tangible or intangible deliverables<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l130 level1 lfo11; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Functionality offered by a product or service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l130 level1 lfo11; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Results for a stakeholder<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l130 level1 lfo11; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Configuration of an organization's resources<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Tangible or intangible
deliverables<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What term best describes a person or
a group of people that has its own functions with responsibilities,
authorities, and relationships to achieve its objectives?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l112 level1 lfo12; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Consumer<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l112 level1 lfo12; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service provider<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l112 level1 lfo12; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Customer<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l112 level1 lfo12; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organization<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Organization<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which describes the nature of the
guiding principles?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l15 level1 lfo13; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A guiding principle is mandatory and must be used
when adopting a new service within the organization<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l15 level1 lfo13; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A guiding principle is specific and only applies to
one initiative within the organization<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l15 level1 lfo13; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An organization must implement the guiding
principles exactly as defined by the ITIL 4 4 Foundation manual<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l15 level1 lfo13; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A guiding principle is a recommendation used as
guidance in all circumstances<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A guiding principle is a
recommendation used as guidance in all circumstances<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which guiding principle is most
affected by the customer experience (CX)?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l76 level1 lfo14; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Progress iteratively with feedback<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l76 level1 lfo14; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l76 level1 lfo14; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Think and work holistically<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l76 level1 lfo14; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Focus on value<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Dion Training Solutions wants to
build a new service to automatically fulfill exam voucher orders for students.
Currently, exam vouchers are fulfilled manually by a staff member once the
order is received from the student by copying and pasting the voucher number
from a spreadsheet into an email template and sending out the email to the
students. Before attempting to automate this fulfillment process, the team lead
takes an inventory of the current services, processes, and procedures that are
being used by the voucher fulfillment team to see if they might be able to be
reused. What guiding principle best describes this scenario?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l47 level1 lfo15; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l47 level1 lfo15; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaborate and promote visibility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l47 level1 lfo15; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l47 level1 lfo15; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Keep it simple and practical<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Start where you are<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Dion Training Solutions has decided
to create an online course for the ITIL 4 4 Foundation exam. The company
developed their curriculum and then invited 50 students to participate in live
training to determine if the training was effective. During the training, some
students didn't understand the concept of the service value chain, so the
instructor rewrote that portion of the curriculum. Which guiding principle is
being demonstrated by this approach to curriculum development?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l35 level1 lfo16; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l35 level1 lfo16; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaborate and promote visibility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l35 level1 lfo16; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Optimize and automate<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l35 level1 lfo16; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Progress iteratively with feedback<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Progress iteratively with
feedback<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Questions<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">You are working to design a new
service for internal use across your organization. As part of your design
efforts, you form a small team with relevant stakeholders from the human
resources, information technology, sales, and other relevant departments to
ensure the service adequately meets each department's needs and hope this
results in great acceptance of the service when delivered. Which guiding
principle best describes this scenario?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l38 level1 lfo17; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l38 level1 lfo17; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaborate and promote visibility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l38 level1 lfo17; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l38 level1 lfo17; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Keep it simple and practical<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Collaborate and promote
visibility<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">John is currently working to create a
new service that would allow a customer to purchase a digital product online
and have it delivered to the user's inbox. John is responsible for the payment
portion of this service, but Sally is responsible for the digital product
fulfillment portion of the service. Which of the following should John do in
order to follow the principle of 'think and work holistically'?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l107 level1 lfo18; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">John should optimize his code to ensure it runs
efficiently<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l107 level1 lfo18; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">John should meet with Sally to determine how the
digital product fulfillment will occur<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l107 level1 lfo18; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">John should wait until Sally's portion is complete
before beginning his to ensure they work together properly<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l107 level1 lfo18; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">John should tell Sally to wait until his portion is
done before starting hers to ensure compatibility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :John should meet with Sally
to determine how the digital product fulfillment will occur<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which of these are a key focus of the
'organization and people' dimension?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l99 level1 lfo19; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Security and compliance<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l99 level1 lfo19; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Activities that transform inputs into outputs<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l99 level1 lfo19; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Roles and responsibilities<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l99 level1 lfo19; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Contracts and agreements<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Roles and responsibilities<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Sample Exams<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which ITIL 4 concept describes the
service value chain?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l50 level1 lfo20; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Seven guiding principles<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l50 level1 lfo20; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Four dimensions of service management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l50 level1 lfo20; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service value system<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l50 level1 lfo20; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Practices<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service value system<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What operating model outlines the key
activities required to respond to demand and facilitate value realization
through the creation and management of products and services?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l91 level1 lfo21; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Continual improvement<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l91 level1 lfo21; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service value chain<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l91 level1 lfo21; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Practices<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l91 level1 lfo21; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Guiding principles<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service value chain<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which value chain activity includes
portfolio decisions for design and transition?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l62 level1 lfo22; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Engage<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l62 level1 lfo22; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Improve<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l62 level1 lfo22; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Plan<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l62 level1 lfo22; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Deliver and support<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Plan<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Practice Certification Exams<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which step of the continual
improvement model states that "each improvement initiative should support
the organization's goals and objectives"?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l126 level1 lfo23; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where are we now<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l126 level1 lfo23; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the vision<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l126 level1 lfo23; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where do we want to be<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l126 level1 lfo23; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How do we get there<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :What is the vision<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">When working within the 'what is the
vision' step of the continual improvement model, what must you ensure to occur?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l98 level1 lfo24; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The high-level direction of the initiative has been
understood<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l98 level1 lfo24; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The detailed steps of how to achieve your
objectives<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l98 level1 lfo24; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What metrics you will use to measure success<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l98 level1 lfo24; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The current processes being used<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The high-level direction of
the initiative has been understood<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Bridgett is leading an improvement
initiative within your company. She has been told that the company wants to
have the highest customer satisfaction in the industry. Currently, the company
has a customer satisfaction rating of 92% but the industry leader has an
average of 94%. Bridgett decides that the company should set their goal of
obtaining a 96% customer satisfaction score within the next 12 months. What
step of the continual improvement model is Bridgett currently in?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l121 level1 lfo25; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the vision<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l121 level1 lfo25; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where do we want to be<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l121 level1 lfo25; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How do we get there<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l121 level1 lfo25; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where are we now<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Where do we want to be<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Questions and Answers<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is a normal change?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l144 level1 lfo26; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A change that doesn't need risk assessment because
the procedure has been pre-authorized<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l144 level1 lfo26; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A change that needs to be assessed, authorized, and
scheduled by a change authority<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l144 level1 lfo26; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A change that doesn't need risk assessment because
it is required to resolve an incident<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l144 level1 lfo26; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A change that is routine in nature, is fully
documented, and the risks are well understood<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A change that needs to be
assessed, authorized, and scheduled by a change authority<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your company's external router has
just malfunctioned and needs to be replaced. The entire organization's
connection to the Wide Area Network will remain offline until this router is
replaced. Which type of change should be initiated?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l137 level1 lfo27; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Standard<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l137 level1 lfo27; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Normal<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l137 level1 lfo27; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Emergency<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l137 level1 lfo27; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Routine<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Emergency<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is a change schedule NOT used
for?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l80 level1 lfo28; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Developing features<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l80 level1 lfo28; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Planning changes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l80 level1 lfo28; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Avoiding conflicts<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l80 level1 lfo28; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Assigning resources<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Developing features<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How can you ensure the incidents with
the highest business impact are resolved first?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l70 level1 lfo29; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Implement incident classification<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l70 level1 lfo29; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Use automation<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l70 level1 lfo29; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Utilize self-help tools<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l70 level1 lfo29; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Utilize problem management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Implement incident
classification<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which incidents should be logged?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l4 level1 lfo30; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Only an incident that cannot be immediately
resolved<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l4 level1 lfo30; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Every incident should be logged<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l4 level1 lfo30; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Any incident that occurs more than once<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l4 level1 lfo30; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Only incidents that are not solved using self-help
tools<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Every incident should be
logged<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is NOT a phase in problem
management?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l60 level1 lfo31; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem identification<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l60 level1 lfo31; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem classification<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l60 level1 lfo31; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem control<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l60 level1 lfo31; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Error control<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Problem classification<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Sample Exams 2021<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">If a problem cannot be resolved
quickly, you might wish to document and implement a temporary solution to
reduce the impact of the problem. What is this known as?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l82 level1 lfo32; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Incident<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l82 level1 lfo32; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Solution<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l82 level1 lfo32; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Workaround<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l82 level1 lfo32; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Known error<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Workaround<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How does 'service request management'
contribute to the 'improve' value chain activity?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l25 level1 lfo33; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It ensures that users continue to be productive
when they need assistance from the service provider<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l25 level1 lfo33; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It collects user-specific requirements, sets
expectations, and provides status updates<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l25 level1 lfo33; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It analyzes data to identify opportunities to
provide new service request options<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l25 level1 lfo33; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It acquires pre-approved service components to help
fulfill service requests<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :It analyzes data to identify
opportunities to provide new service request options<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Fill in the blank. Service requests and
their fulfillment should be [?] and automated to the greatest degree possible.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l88 level1 lfo34; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Uniquely handled<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l88 level1 lfo34; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Standardized<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l88 level1 lfo34; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Creatively solved<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l88 level1 lfo34; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ignored<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Standardized<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your smartphone isn't working
properly. You call the toll-free number for your service provider's support
center. Which practice would you reach that serves as the entry point for all
contact between the service provider and its users?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l142 level1 lfo35; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem Management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l142 level1 lfo35; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desk<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l142 level1 lfo35; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service request management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l142 level1 lfo35; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Incident management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service desk<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is a recommendation of the
'service desk' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l113 level1 lfo36; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desks should never use technologies such as
SMS and chat functions<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l113 level1 lfo36; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desks should be highly technical functions<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l113 level1 lfo36; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desks should have a practical understanding
of the business practices across the organization<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l113 level1 lfo36; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desks should always use a virtual service
desk<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service desks should have a
practical understanding of the business practices across the organization<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is a service level agreement
used for?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l143 level1 lfo37; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To measure the performance of services from a
customer's point of view<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l143 level1 lfo37; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To measure the performance of the service
availability<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l143 level1 lfo37; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To measure the performance of the service
capability<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l143 level1 lfo37; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To measure the performance of the service from the
service provider's point of view.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :To measure the performance of
services from a customer's point of view<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How does 'service level management'
contribute to the 'plan' value chain activity?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l45 level1 lfo38; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Uses feedback from users about the service and
requirements from customers to make the service better<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l45 level1 lfo38; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Provides information about the actual service
performance and trends<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l45 level1 lfo38; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collects and processes feedback from customers and
users<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l45 level1 lfo38; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collects feedback during interactions and
communicates service performance objectives to the operations and support teams<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Provides information about
the actual service performance and trends<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What should be included in every
service level agreement?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l135 level1 lfo39; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Detailed metrics to capture availability of the
system<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l135 level1 lfo39; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Metrics for system response time<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l135 level1 lfo39; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Clearly defined service outcomes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l135 level1 lfo39; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Number of emails sent per hour<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Clearly defined service
outcomes<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which of these are NOT a key focus of
the 'partners and suppliers' dimension?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l145 level1 lfo40; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Workflow management and inventory systems<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l145 level1 lfo40; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Roles and responsibilities<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l145 level1 lfo40; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Contracts and agreements<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l145 level1 lfo40; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Security and compliance<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Workflow management and
inventory systems<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Sample Exams 2021<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the definition of utility?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l22 level1 lfo41; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The assurance that a product or service will meet
agreed requirements<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l22 level1 lfo41; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A possible event that could cause harm or loss, or
make it more difficult to achieve objectives<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l22 level1 lfo41; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The functionality offered by a product or service to
meet a particular need<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l22 level1 lfo41; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A tangible or intangible deliverable that is
produced by carrying out an activity<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The functionality offered by
a product or service to meet a particular need<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing word(s) in the
following sentence. A customer is a person who defines the requirements for a
service and takes responsibility for the [?] of service consumption.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l132 level1 lfo42; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Outcomes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l132 level1 lfo42; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Cost<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l132 level1 lfo42; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Outputs<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l132 level1 lfo42; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Benefits<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Outcomes<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the definition of an IT
asset?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l78 level1 lfo43; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A particular set of settings or options on a given
piece of equipment<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l78 level1 lfo43; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Any valuable component that can contribute to the
delivery of an IT product or service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l78 level1 lfo43; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A means of enabling value co-creation by
facilitating outcomes that customers want to achieve, without the customer
having to manage specific costs and risks<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l78 level1 lfo43; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Any component that needs to be managed in order to
deliver an IT service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Any valuable component that
can contribute to the delivery of an IT product or service<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing word(s) in the
following sentence. A(n) [?] is any component that needs to be managed in order
to deliver an IT service.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l125 level1 lfo44; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Product<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l125 level1 lfo44; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Outputs<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l125 level1 lfo44; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Asset<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l125 level1 lfo44; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Configuration item<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Configuration item<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the purpose of the
'relationship management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l101 level1 lfo45; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Establishing and nurturing links between an
organization and its stakeholders at strategic and tactical levels<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l101 level1 lfo45; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supporting the agreed quality of a service by
handling all pre-defined, user-initiated service requests in an effective and
user-friendly manner<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l101 level1 lfo45; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Setting clear business-based targets for service
performance so that the delivery of a service can be properly assessed,
monitored, and managed against these targets<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l101 level1 lfo45; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that an organization's suppliers and their
performance levels are managed appropriately to support the provision of
seamless quality products and services<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: 25.65pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Establishing and nurturing
links between an organization and its stakeholders at strategic and tactical
levels<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which value chain activity includes
negotiation of contracts and agreements with suppliers and partners?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l89 level1 lfo46; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Design and transition<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l89 level1 lfo46; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Obtain/build<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l89 level1 lfo46; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Deliver and support<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l89 level1 lfo46; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Engage (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Engage<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which value chain activity includes
presenting workarounds to users via a service portal?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l24 level1 lfo47; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Engage (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l24 level1 lfo47; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Improve<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l24 level1 lfo47; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Obtain/build<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l24 level1 lfo47; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Plan<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Engage<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">You are working to design a new
service for internal use across your organization. As part of your design
efforts, you form a small team with relevant stakeholders from the human
resources, information technology, sales, and other relevant departments to
ensure the service adequately meets each department's needs and hope this
results in great acceptance of the service when delivered. Which guiding
principle best describes this scenario?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l90 level1 lfo48; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaborate and promote visibility (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l90 level1 lfo48; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l90 level1 lfo48; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l90 level1 lfo48; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Keep it simple and practical<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Collaborate and promote visibility<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your company has decided to implement
a new management style that will significantly flatten the management hierarchy
within the company. Which dimension of service management is most applicable to
this change?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l9 level1 lfo49; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Information and technology<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l9 level1 lfo49; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Partners and suppliers<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l9 level1 lfo49; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value streams and processes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l9 level1 lfo49; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organizations and people (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Organizations and people<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your company has recently engaged a
new supplier to provide you with 3 routers that will handle 1 Gbps of
throughput. They are scheduled for installation in three months. Your team is
currently configuring the devices in preparation for installation into the
network architecture based upon the design requirements. Which value chain
activity would best categorize your configuration actions in this scenario?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l28 level1 lfo50; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Obtain/build (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l28 level1 lfo50; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Deliver and support<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l28 level1 lfo50; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Engage<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l28 level1 lfo50; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Design and transition<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Obtain/build<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your company has spent the last 12
months working on a new improvement to the customer relationship management
software in an effort to increase customer satisfaction by 4%. Amir analyzes
the current metrics and compares them against the baseline metrics from 12
months ago. Which step of the continual improvement model is Amir working in?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l69 level1 lfo51; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Take action?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l69 level1 lfo51; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How do we get there?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l69 level1 lfo51; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where are we now?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l69 level1 lfo51; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Did we get there? (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Did we get there?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your company is currently spending
$1.2 million per year on energy to run its data center. The new CEO of the
company wants the organization to become more environmentally friendly and
reduce its energy consumption from commercial power sources such as coal and
nuclear energy. To support this initiative, the IT Director has created a goal
of reducing the power consumption in the data center to less than $1 million
next year. In which step of the continual service model would the IT Director
create this goal?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l49 level1 lfo52; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How do we get there?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l49 level1 lfo52; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where are we now?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l49 level1 lfo52; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the vision?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l49 level1 lfo52; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where do we want to be? (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Where do we want to be?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Your company is undergoing an
improvement initiative to reduce the number of physical servers in the data
center by 50%. You are working as part of the deployment team trying to achieve
this goal. You are currently migrating physical servers into virtualized
systems and removing the physical servers from the data center. Which step of
the continual improvement model are you working on?</span></b><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l141 level1 lfo53; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where do we want to be?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l141 level1 lfo53; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where are we now?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l141 level1 lfo53; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How do we get there?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l141 level1 lfo53; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Take action (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Take action<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the starting point for
optimization?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l21 level1 lfo54; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Determining where the most positive impact would be<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l21 level1 lfo54; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Understanding the vision and objectives of the
organization (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l21 level1 lfo54; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Standardizing practices and services<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l21 level1 lfo54; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Securing stakeholder engagement<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Understanding the vision and objectives of
the organization<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the step after 'how do we
keep the momentum going' in the continual improvement model?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l72 level1 lfo55; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How do we get there?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l72 level1 lfo55; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Where are we now?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l72 level1 lfo55; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Did we get there?<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l72 level1 lfo55; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the vision? (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :What is the vision?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What role do service providers and
service consumers have in relation to risk?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l109 level1 lfo56; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Consumers should manage the detailed level of risk
on behalf of the service provider<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l109 level1 lfo56; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Consumers help service providers to achieve
outcomes, which reduces service provider risk<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l109 level1 lfo56; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service providers should manage the detailed level
of risk on behalf of the consumer (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l109 level1 lfo56; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service providers help consumers to achieve
outcomes, which eliminates consumer risk<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service providers should manage the
detailed level of risk on behalf of the consumer<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What term best describes a person or
a group of people that has its own functions with responsibilities, authorities,
and relationships to achieve its objectives?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l94 level1 lfo57; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Customer<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l94 level1 lfo57; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service Provider<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l94 level1 lfo57; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organization (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l94 level1 lfo57; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Consumer<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Organization<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What term best describes a service
that is 'fit for use'?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l108 level1 lfo58; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Outcome<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l108 level1 lfo58; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Warranty (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l108 level1 lfo58; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Utility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l108 level1 lfo58; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Warranty<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which describes the nature of the
guiding principles?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l110 level1 lfo59; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A guiding principle is a recommendation used as
guidance in all circumstances (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l110 level1 lfo59; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A guiding principle is specific and only applies to
one initiative within the organization<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l110 level1 lfo59; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A guiding principle is mandatory and must be used
when adopting a new service within the organization<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l110 level1 lfo59; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An organization must implement the guiding
principles exactly as defined by the ITIL 4 4 Foundation manual<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A guiding principle is a recommendation
used as guidance in all circumstances<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which dimension of service management
considers governance, management, and communication?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l12 level1 lfo60; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organizations and people (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l12 level1 lfo60; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value streams and processes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l12 level1 lfo60; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Partners and suppliers<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l12 level1 lfo60; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Information and technology<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Organizations and people<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which dimension of service management
should be considered when deciding whether or not moving the organization's web
server from an on-premise solution to the cloud is a good decision in terms of
compliance and security?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l53 level1 lfo61; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Information and technology (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l53 level1 lfo61; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value streams and processes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l53 level1 lfo61; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Partners and suppliers<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l53 level1 lfo61; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organizations and people<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Information and technology<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which guiding principle is most
affected by the customer experience (CX)?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l134 level1 lfo62; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Progress iteratively with feedback<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l134 level1 lfo62; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l134 level1 lfo62; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Think and work holistically<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l134 level1 lfo62; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Focus on value<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which guiding principle recommends
assessing the current state and deciding what can be reused?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l92 level1 lfo63; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaborate and promote visibility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l92 level1 lfo63; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l92 level1 lfo63; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Progress iteratively with feedback<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l92 level1 lfo63; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Start where you are<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which guiding principle recommends
organizing work into smaller, manageable sections that can be executed and
completed in a timely manner?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l7 level1 lfo64; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l7 level1 lfo64; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l7 level1 lfo64; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaborate and promote visibility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l7 level1 lfo64; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Progress iteratively with feedback (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Progress iteratively with feedback<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is NOT a key focus of the
'information and technology' dimension?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l138 level1 lfo65; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Security and compliance<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l138 level1 lfo65; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Communications systems and knowledge bases<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l138 level1 lfo65; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Workflow management and inventory systems<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l138 level1 lfo65; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Roles and responsibilities (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Roles and responsibilities<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is the purpose of the
'monitoring and event management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l120 level1 lfo66; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To ensure that accurate and reliable information
about the configuration of services is available when and where it is needed<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l120 level1 lfo66; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To minimize the negative impact of incidents by
restoring normal service operation as quickly as possible<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l120 level1 lfo66; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To protect the information needed by the
organization to conduct its business<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l120 level1 lfo66; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To systematically observe services and service
components, and record and report selected changes of state (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :To systematically observe services and
service components, and record and report selected changes of state<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which ITIL 4 concept describes
governance?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l44 level1 lfo67; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The four dimensions of service management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l44 level1 lfo67; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The service value chain<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l44 level1 lfo67; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The seven guiding principles<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l44 level1 lfo67; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The service value system (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The service value system<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which joint activity performed by a
service provider and service consumer ensures continual value co-creation?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l77 level1 lfo68; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service Consumption<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l77 level1 lfo68; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service Provision<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l77 level1 lfo68; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service offering<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l77 level1 lfo68; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service relationship management (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service relationship management<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 5;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which of the following is NOT an
activity within the service value chain?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l13 level1 lfo69; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Plan<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l13 level1 lfo69; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Engage<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l13 level1 lfo69; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Delivery and support<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l13 level1 lfo69; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Practice (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Practice<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing words in the
following sentence.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The 'incident management' practice
should maintain [_____] for logging and managing incidents.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l54 level1 lfo70; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">a dedicated team<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l54 level1 lfo70; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">detailed procedures<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l54 level1 lfo70; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">a formal process (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l54 level1 lfo70; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">a value chain activity<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :a formal process<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is the difference between a
problem and a known error?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l0 level1 lfo71; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problems are created to identify a permanent
solution to an incident; known errors are created when the permanent solution
to an incident is yet to be implemented.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l0 level1 lfo71; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problems are created to identify root cause of
incidents; known errors are created to identify the product bugs that are
released from the development cycle.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l0 level1 lfo71; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problems are created to identify root cause of
incidents; known errors are created when root cause of an incident is known but
a permanent solution is yet to be implemented. (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l0 level1 lfo71; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problems are created to identify a permanent
solution to an incident; known errors are created to track and identify product
bugs that come from the development cycle.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Problems are created to identify root cause
of incidents; known errors are created when root cause of an incident is known
but a permanent solution is yet to be implemented.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is part of the 'focus on value'
guiding principle?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l29 level1 lfo72; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Assessing services to identify parts that can be
reused<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l29 level1 lfo72; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Understanding what services help the service
consumer to do (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l29 level1 lfo72; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identifying activities that can be achieved in
smaller iterations<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l29 level1 lfo72; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Reducing the number of steps in the customer
experience<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Understanding what services help the
service consumer to do<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which two statements about the
guiding principles are CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">1. The guiding principles support
continual improvement<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">2. Each guiding principle applies to
a selection of the available stakeholder groups<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">3. Organizations should decide which
one of the guiding principles is relevant to them<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">4. Organizations should consider how
the guiding principles interact with each other<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l140 level1 lfo73; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">3 and 4<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l140 level1 lfo73; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">1 and 2<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l140 level1 lfo73; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">2 and 3<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l140 level1 lfo73; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">1 and 4 (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :1 and 4<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">#ITIL_Foundation_Certification
Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about change
authorities is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l106 level1 lfo74; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Change authorities are assigned for each type of
change and change model (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l106 level1 lfo74; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Change authorities are assigned when each change is
deployed<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l106 level1 lfo74; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Change authorities are only required for
authorizing emergency changes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l106 level1 lfo74; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Change authorities are only required for
authorizing normal changes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Change authorities are assigned for each
type of change and change model<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which dimension focuses on
relationships with other organizations that are involved in the design,
development, deployment and delivery of services?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l95 level1 lfo75; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Information and technology<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l95 level1 lfo75; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Partners and suppliers (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l95 level1 lfo75; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organizations and people<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l95 level1 lfo75; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value streams and processes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Partners and suppliers<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL_Certification
Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is an activity of 'problem
identification'?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l119 level1 lfo76; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Establishing problem workarounds<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l119 level1 lfo76; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Analyzing information from software developers
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l119 level1 lfo76; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Analyzing the cause of problems<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l119 level1 lfo76; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Establishing potential permanent solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Analyzing information from software
developers<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is provided by the 'engage'
value chain activity?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l96 level1 lfo77; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that service components are available when
needed<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l96 level1 lfo77; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that services are operated to meet agreed
specifications<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l96 level1 lfo77; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that stakeholder needs are understood by
the organization (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l96 level1 lfo77; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that stakeholder expectations for quality
are met<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Ensuring that stakeholder needs are
understood by the organization<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is a cause, or potential cause,
of one or more incidents?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l103 level1 lfo78; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A workaround<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l103 level1 lfo78; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An incident<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l103 level1 lfo78; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A problem (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l103 level1 lfo78; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A configuration item<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A problem<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about value creating
activities is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l63 level1 lfo79; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organizations should ensure that each value stream
is applicable to many scenarios<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l63 level1 lfo79; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A value stream is an operating model for creating
value through products and services<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l63 level1 lfo79; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Each value stream should be designed with a
specific combination of service value chain activities (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l63 level1 lfo79; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service value chain activities have pre-determined
dependencies on ITIL 4 practices<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Each value stream should be designed with a
specific combination of service value chain activities<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which guiding principle discourages
"silo activity"?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l36 level1 lfo80; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l36 level1 lfo80; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Keep it simple and practical<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l36 level1 lfo80; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaborate and promote visibility (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l36 level1 lfo80; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Collaborate and promote visibility<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What kind of a tool should be used to
log incidents?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l41 level1 lfo81; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A tool that is specialized for registering
incidents, and carries attributes such as incident summary, incident
description, priority, category, etc. Also, there must be room provided for
customizing the fields.<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l41 level1 lfo81; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A tool that provides access to all IT staff, users,
and the service desk and that is available on demand<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l41 level1 lfo81; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A tool that can be used for self-healing of
incidents and that can provide quick resolution<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l41 level1 lfo81; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A tool that provides links to CIs, problems and
known errors (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A tool that provides links to CIs, problems
and known errors<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which dimension considers the
application of artificial intelligence to service management?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l46 level1 lfo82; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value streams and processes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l46 level1 lfo82; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organizations and people<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l46 level1 lfo82; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Information and technology (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l46 level1 lfo82; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Partners and suppliers<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Information and technology<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which two are considered part of the
"organizations and people" dimension of service management?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">1. Systems of authority<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">2. Culture<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">3. Relationships between
organizations<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">4. Workflows<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l51 level1 lfo83; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">1 and 4<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l51 level1 lfo83; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">1 and 2 (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l51 level1 lfo83; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">3 and 4<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l51 level1 lfo83; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">2 and 3<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :1 and 2<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Certification Exam <o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which of the following is the correct
definition of a configuration item?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l23 level1 lfo84; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Any financially valuable component that can
contribute to the delivery of an IT product or service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l23 level1 lfo84; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Any component that needs to be managed in order to
deliver an IT service (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l23 level1 lfo84; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Any financially valuable component that needs to be
managed by the service management practice<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l23 level1 lfo84; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Any component that delivers value to a customer
through the efficiencies provided by the incident management practice<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Any component that needs to be managed in
order to deliver an IT service<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which practice includes management of
workarounds and known errors?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l71 level1 lfo85; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Incident management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l71 level1 lfo85; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service configuration management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l71 level1 lfo85; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem management (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l71 level1 lfo85; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Monitoring and event management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Problem management<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is part of the definition of a
customer?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l27 level1 lfo86; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The role that authorizes budget for service
consumption<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l27 level1 lfo86; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The role that defines the requirements for a service
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l27 level1 lfo86; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A means of enabling value co-creation<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l27 level1 lfo86; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A set of specialized organizational capabilities
for enabling value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The role that defines the requirements for
a service<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about a service value
stream is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l67 level1 lfo87; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It provides an operating model for service
providers (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l67 level1 lfo87; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It is a service value chain activity<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l67 level1 lfo87; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It integrates practices for a specific scenario<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l67 level1 lfo87; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It uses inputs and outputs prescribed by ITIL 4<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :It provides an operating model for service
providers<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which type of change is MOST LIKELY
to be initiated as part of the "service request management" practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l86 level1 lfo88; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A standard change (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l86 level1 lfo88; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A change model<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l86 level1 lfo88; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A normal change<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l86 level1 lfo88; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An emergency change<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A standard change<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What term is used to describe whether
a service will meet availability, capacity and security requirements?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l19 level1 lfo89; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l19 level1 lfo89; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Utility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l19 level1 lfo89; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Warranty (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l19 level1 lfo89; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Outcomes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Warranty<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which guiding principle helps an
organization to understand the impact of an altered element on other elements
in a system?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l10 level1 lfo90; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Keep it simple and practical<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l10 level1 lfo90; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l10 level1 lfo90; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l10 level1 lfo90; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Think and work holistically (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Think and work holistically<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which phase of problem management
includes analyzing incidents to look for patterns and trends?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l131 level1 lfo91; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Error control<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l131 level1 lfo91; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Post-implementation review<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l131 level1 lfo91; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem identification (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l131 level1 lfo91; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem control<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Problem identification<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A service offering may include goods,
access to resources, and service actions.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is an example of a service
action?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l127 level1 lfo93; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A password allows a user connect to a WiFi network<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l127 level1 lfo93; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A license allows a user to install a software
product<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l127 level1 lfo93; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A service desk agent provides support to a user
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l127 level1 lfo93; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A mobile phone enables a user to work remotely<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A service desk agent provides support to a
user<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which describes the "plan"
value chain activity?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l68 level1 lfo94; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It ensures continual improvement of products, services,
and practices across all value chain activities<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l68 level1 lfo94; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It ensures that services are delivered and
supported according to agreed specifications and stakeholders expectations<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l68 level1 lfo94; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It ensures a shared understanding of the current
status and vision for all products and services across the organization
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l68 level1 lfo94; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It ensures that service components are available
when and where they are needed, and meet agreed specifications<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :It ensures a shared understanding of the
current status and vision for all products and services across the organization<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What varies in size and complexity,
and uses functions to achieve its objectives?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l97 level1 lfo95; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An organization (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l97 level1 lfo95; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A practice<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l97 level1 lfo95; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An outcome<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l97 level1 lfo95; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A risk<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :An organization<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: 0%; margin-bottom: 0cm;"><b><span style="border: none windowtext 1.0pt; color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0cm; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; padding: 0cm;">Advertisement<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the MAIN benefit of
"problem management"?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l2 level1 lfo96; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Managing workarounds and known errors<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l2 level1 lfo96; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Reducing the number and impact of incidents (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l2 level1 lfo96; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Maximizing the number of successful changes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l2 level1 lfo96; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Restoring normal service as quickly as possible<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Reducing the number and impact of incidents<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the purpose of the
'deployment management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l6 level1 lfo97; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To move new or changed components to live
environments (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l6 level1 lfo97; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To plan and manage the full lifecycle of all IT
assets<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l6 level1 lfo97; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To make new and changed services and features
available for use<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l6 level1 lfo97; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To protect the information needed by the
organization to conduct its business<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :To move new or changed components to live
environments<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which practice uses technologies such
as intelligent telephony systems, a knowledge base and monitoring tools?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l114 level1 lfo98; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desk (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l114 level1 lfo98; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Deployment management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l114 level1 lfo98; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service configuration management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l114 level1 lfo98; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service desk<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about service
requests is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l26 level1 lfo99; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service requests require workflows that should use
manual procedures and avoid automation<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l26 level1 lfo99; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Complex service requests should be dealt with as
normal changes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l26 level1 lfo99; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service requests that require simple workflows
should be dealt with as incidents<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l26 level1 lfo99; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service requests are usually formalized using
standard procedures for initiation, approval and fulfilment (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service requests are usually formalized
using standard procedures for initiation, approval and fulfilment<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing word in the
following sentence.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A service is a means of enabling
value co-creation by facilitating _____ that customers want to achieve, without
the customer having to manage specific costs and risks.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l87 level1 lfo100; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">outputs<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l87 level1 lfo100; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">outcomes (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l87 level1 lfo100; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">utility<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l87 level1 lfo100; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">warranty<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :outcomes<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about standard
changes is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l105 level1 lfo101; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The change can be implemented with less testing if
necessary<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l105 level1 lfo101; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The appropriate change authority should be assigned
to each type of change<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l105 level1 lfo101; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A full assessment should be completed each time the
change is implemented<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l105 level1 lfo101; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The change does not require additional
authorization (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The change does not require additional
authorization<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which guiding principle says that it
is not usually necessary to build something new?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l139 level1 lfo102; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Think and work holistically<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l139 level1 lfo102; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Progress iteratively with feedback<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l139 level1 lfo102; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l139 level1 lfo102; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Start where you are<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which activity is part of the
"continual improvement" practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l128 level1 lfo103; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Improving relationships with and between
stakeholders<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l128 level1 lfo103; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Handling compliments and complaints from users to
identify improvements<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l128 level1 lfo103; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Prioritizing and creating business cases for
improvement initiatives (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l128 level1 lfo103; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identifying the cause of unplanned interruptions to
service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Prioritizing and creating business cases
for improvement initiatives<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about the
"optimize and automate" guiding principle is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l74 level1 lfo104; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Technology eliminates the need for human intervention<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l74 level1 lfo104; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Activities should be automated before they are
optimized<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l74 level1 lfo104; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Automation frees human resources for more complex
activities (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l74 level1 lfo104; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Automation is best applied to non-standard tasks<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Automation frees human resources for more
complex activities<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which includes governance, management
practices, and continual improvement?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l111 level1 lfo105; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The "deliver and support" value chain
activity<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l111 level1 lfo105; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The "value stream and processes"
dimension<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l111 level1 lfo105; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The "focus on value" guiding principle<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l111 level1 lfo105; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The service value system (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The service value system<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which will help solve incidents more
quickly?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l56 level1 lfo106; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Detailed procedural steps for incident
investigation<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l56 level1 lfo106; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaboration between teams (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l56 level1 lfo106; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Target resolution times<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l56 level1 lfo106; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Escalating all incidents to support teams<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Collaboration between teams<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which of the following is the purpose
of information security management practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l73 level1 lfo107; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To protect the financial and regulatory information
of the business<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l73 level1 lfo107; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To protect the information needed by the
organization to conduct its business (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l73 level1 lfo107; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To ensure that a security ring fence is built to
protect the knowledge that the company holds in its repositories<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l73 level1 lfo107; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To ensure that the systems, information, and
networks are adequately secured against security threats<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :To protect the information needed by the
organization to conduct its business<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about the
"service request management" practice is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l118 level1 lfo108; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A new workflow is created for each type of request<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l118 level1 lfo108; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Financial authorization is sometimes required for
service requests (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l118 level1 lfo108; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service requests are fulfilled using simple
workflows<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l118 level1 lfo108; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Additional approval is sometimes needed for
restoration of service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Financial authorization is sometimes
required for service requests<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An organization asks a stakeholder to
review a planned change. Which guiding principle does this demonstrate?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l129 level1 lfo109; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Keep it simple and practical<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l129 level1 lfo109; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l129 level1 lfo109; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Collaborate and promote visibility (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l129 level1 lfo109; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Start where you are<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Collaborate and promote visibility<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which practice has the purpose of
ensuring that the organization's suppliers and their performance and managed
appropriately to support the provision of seamless, quality products and
services?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l102 level1 lfo110; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l102 level1 lfo110; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Release management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l102 level1 lfo110; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supplier management (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l102 level1 lfo110; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Relationship management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Supplier management<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which MOST helps an organization
adapt ITIL 4 concepts so that they apply to the organization's specific
circumstances?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l123 level1 lfo111; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Guiding principles (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l123 level1 lfo111; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service value chain<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l123 level1 lfo111; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Continual improvement<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l123 level1 lfo111; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Practices<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Guiding principles<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is defined as any financially
valuable component that can contribute to the delivery of a service?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l40 level1 lfo112; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Product<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l40 level1 lfo112; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">IT asset (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l40 level1 lfo112; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Configuration item<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l40 level1 lfo112; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Event<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :IT asset<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which practice facilitates
operational communication between the service provider organization and users
in the service consumer organization?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l5 level1 lfo113; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Relationship management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l5 level1 lfo113; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desk (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l5 level1 lfo113; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service level management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l5 level1 lfo113; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Monitoring and event management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service desk<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is a low risk change that has
been pre-approved so that no additional authorization is needed?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l100 level1 lfo114; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A normal change<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l100 level1 lfo114; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A change model<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l100 level1 lfo114; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An emergency change<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l100 level1 lfo114; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A standard change (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :A standard change<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">When is the earliest that a workaround
can be documented in 'problem management'?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l122 level1 lfo115; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">After the problem has been logged<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l122 level1 lfo115; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">After the problem has been analyzed (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l122 level1 lfo115; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">After the problem has been prioritized<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l122 level1 lfo115; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">After the problem has been resolved<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :After the problem has been analyzed<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What can help to reduce resistance to
a planned improvement when applying the guiding principle 'collaborate and
promote visibility'?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l66 level1 lfo116; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Restricting information about the improvement to
essential stakeholders only<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l66 level1 lfo116; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Increasing collaboration and visibility for the
improvement (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l66 level1 lfo116; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Involving customers after all planning has been
completed<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l66 level1 lfo116; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Engaging every stakeholder group in the same way,
with the same communication<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Increasing collaboration and visibility for
the improvement<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which 'service level management'
activity helps staff to deliver a more business-focused service?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l85 level1 lfo117; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Creating targets based on the percentage of uptime
of a service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l85 level1 lfo117; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Understanding the ongoing requirements of customers
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l85 level1 lfo117; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Using complex technical terminology in service
level agreements (SLAs)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l85 level1 lfo117; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Measuring low-level operational activities<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Understanding the ongoing requirements of
customers<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is an activity of the 'problem
management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l39 level1 lfo118; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Restoration of normal service operation as quickly
as possible<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l39 level1 lfo118; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Prioritization of problems based on the risk that
they pose (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l39 level1 lfo118; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Authorization of changes to resolve the cause of
problems<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l39 level1 lfo118; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Resolution of incidents in a time that meets
customer expectations<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Prioritization of problems based on the
risk that they pose<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about the 'service
request management' practice is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l52 level1 lfo119; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service requests are fulfilled using simple
workflows (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l52 level1 lfo119; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A new workflow is created for each type of request<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l52 level1 lfo119; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Additional approval is sometimes needed for
restoration of service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l52 level1 lfo119; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Financial authorization is sometimes required for
service requests<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service requests are fulfilled using simple
workflows<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the purpose of the
'deployment management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l58 level1 lfo120; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To make new and changed services and features
available for use (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l58 level1 lfo120; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To move new or changed components to live
environments<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l58 level1 lfo120; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To plan and manage the full lifecycle of all IT
assets<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l58 level1 lfo120; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To protect the information needed by the
organization to conduct its business<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :To make new and changed services and
features available for use<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What can be used to determine if a
service is 'fit for purpose'?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l104 level1 lfo121; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Availability<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l104 level1 lfo121; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Warranty<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l104 level1 lfo121; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Outcome<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l104 level1 lfo121; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Utility (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Utility<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is a recommendation of the guiding
principle 'think and work holistically'?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l17 level1 lfo122; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Conduct a review of existing service management
practices and decide what to keep and what to discard<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l17 level1 lfo122; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Review how an improvement initiative can be
organized into smaller, manageable sections that can be completed in a timely
manner<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l17 level1 lfo122; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Review service management practices and remove any
unnecessary complexity<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l17 level1 lfo122; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Use the four dimensions of service management to
ensure coordination of all aspects of an improvement initiative (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Use the four dimensions of service
management to ensure coordination of all aspects of an improvement initiative<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is an activity of the 'incident
management' practice?</span></b><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l79 level1 lfo123; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Assessing and prioritizing improvement opportunities<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l79 level1 lfo123; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Performing service reviews with customers<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l79 level1 lfo123; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Providing good-quality updates when expected
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l79 level1 lfo123; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Automating service requests to the greatest degree
possible<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Providing good-quality updates when
expected<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What should be considered as part of
the 'partners and suppliers' dimension?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l93 level1 lfo124; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The level of integration and formality involved in
the relationships between organizations (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l93 level1 lfo124; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The activities, workflows, controls and procedures
needed to achieve the agreed objectives<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l93 level1 lfo124; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The information created, managed and used in the course
of service provision and consumption<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l93 level1 lfo124; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The required skills and competencies of teams and
individual members of the organization<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The level of integration and formality
involved in the relationships between organizations<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is included in the purpose of
the 'change enablement' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l61 level1 lfo125; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Make new and changed services available for use<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l61 level1 lfo125; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensure that risks have been properly assessed
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l61 level1 lfo125; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Record and report selected changes of state<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l61 level1 lfo125; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Plan and manage the full lifecycle of all IT assets<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Ensure that risks have been properly
assessed<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which activity is part of the
'continual improvement' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l11 level1 lfo126; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identifying the cause of incidents and recommending
related improvements<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l11 level1 lfo126; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Authorizing changes to implement improvements<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l11 level1 lfo126; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Logging and managing incidents that result in
improvement opportunities<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l11 level1 lfo126; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Making business cases for improvement action
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Making business cases for improvement
action<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about the 'service
request management' practice is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l83 level1 lfo127; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service requests are fulfilled using simple
workflows (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l83 level1 lfo127; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A new workflow is created for each type of request<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l83 level1 lfo127; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Additional approval is sometimes needed for
restoration of service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l83 level1 lfo127; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Financial authorization is sometimes required for
service requests<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Service requests are fulfilled using simple
workflows<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which practice has the purpose of
ensuring that the organization's suppliers and their performance are managed
appropriately to support the provision of seamless, quality products and services?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l64 level1 lfo128; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Release management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l64 level1 lfo128; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supplier management (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l64 level1 lfo128; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l64 level1 lfo128; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Relationship management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Supplier management<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which skill is required by the
'service level management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l117 level1 lfo129; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supplier management (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l117 level1 lfo129; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Technical expertise<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l117 level1 lfo129; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Event monitoring<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l117 level1 lfo129; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Supplier management<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is considered by the 'partners
and suppliers' dimension?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l3 level1 lfo130; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Using artificial intelligence<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l3 level1 lfo130; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Defining controls and procedures<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l3 level1 lfo130; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Using formal roles and responsibilities<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l3 level1 lfo130; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Working with an integrator to manage relationships
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Working with an integrator to manage
relationships<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which is included in the purpose of
the 'design and transition' value chain activity?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l32 level1 lfo131; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ensuring that service components are available when
needed<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l32 level1 lfo131; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Providing transparency and good stakeholder
relationships<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l32 level1 lfo131; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supporting services according to specifications<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l32 level1 lfo131; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Continually meeting stakeholder expectations for
costs (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Continually meeting stakeholder
expectations for costs<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which ITIL 4 practice has the purpose
to establish and nurture the links between the organization and its
stakeholders at strategic and tactical levels?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l43 level1 lfo132; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supplier management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l43 level1 lfo132; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Change enablement<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l43 level1 lfo132; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Relationship management (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l43 level1 lfo132; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service desk<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Relationship management<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which practice has a purpose that
includes aligning the organization's practices and services with changing
business needs?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l31 level1 lfo133; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service level management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l31 level1 lfo133; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Service configuration management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l31 level1 lfo133; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Relationship management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l31 level1 lfo133; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Continual improvement (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Continual improvement<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which statement about the 'continual
improvement' practice is CORRECT?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l48 level1 lfo134; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Continual improvement participation should be limited
to a small dedicated team<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l48 level1 lfo134; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">It is the role of senior management to authorize
improvement initiatives<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l48 level1 lfo134; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Training should be provided to those involved in
continual improvement (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l48 level1 lfo134; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A single continual improvement register should be
maintained by senior management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Training should be provided to those
involved in continual improvement<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is a recommendation of the
'focus on value' guiding principle?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l42 level1 lfo135; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Make 'focus on value' a responsibility of the
management<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l42 level1 lfo135; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on the value of new and significant projects
first<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l42 level1 lfo135; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value for the service provider first<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l42 level1 lfo135; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Focus on value at every step of the improvement
(Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Focus on value at every step of the
improvement<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which describes a set of defined
steps for implementing improvements?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l115 level1 lfo136; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The 'improve' value chain activity (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l115 level1 lfo136; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The 'continual improvement register'<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l115 level1 lfo136; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The 'continual improvement model'<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l115 level1 lfo136; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The 'engage' value chain activity<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The 'improve' value chain activity<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which service level metrics are BEST
for measuring user experience?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l136 level1 lfo137; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Single system-based metrics<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l136 level1 lfo137; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Metrics for the percentage of uptime of a service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l136 level1 lfo137; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Operational metrics<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l136 level1 lfo137; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Metrics linked to defined outcomes (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Metrics linked to defined outcomes<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What are the MOST important skills
required by service desk staff?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l75 level1 lfo138; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Incident analysis skills (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l75 level1 lfo138; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Technical skills<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l75 level1 lfo138; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem resolution skills<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l75 level1 lfo138; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Supplier management skills<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Incident analysis skills<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which dimension is MOST concerned
with skills, competencies, roles and responsibilities?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l18 level1 lfo139; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Organizations and people (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l18 level1 lfo139; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Information and technology<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l18 level1 lfo139; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Partners and suppliers<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l18 level1 lfo139; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Value streams and processes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Organizations and people<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the purpose of the 'incident
management' practice?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l1 level1 lfo140; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To minimize the negative impact of incidents by
restoring normal service operation as quickly as possible (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l1 level1 lfo140; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To capture demand for incident resolution and
service requests<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l1 level1 lfo140; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To reduce the likelihood and impact of incidents by
identifying actual and potential causes of incidents<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l1 level1 lfo140; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To support the agreed service quality by effective
handling of all agreed user-initiated service requests<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :To minimize the negative impact of
incidents by restoring normal service operation as quickly as possible<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What impact does automation have on a
service desk?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l30 level1 lfo141; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Less low level work and a greater ability to focus
on user experience (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l30 level1 lfo141; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Increased phone contact and a reduced ability to
focus on user experience<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l30 level1 lfo141; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ability to work from multiple locations, geographically
dispersed<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l30 level1 lfo141; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ability to work from a single centralised location<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Less low level work and a greater ability
to focus on user experience<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which costs are included in the value
proposition of a service?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l55 level1 lfo142; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Additional expense that the service consumer has
because they are using the service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l55 level1 lfo142; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Money that the service consumer no longer needs to
spend because they are using the service (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l55 level1 lfo142; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Tangible or intangible results for the service
consumer because they are using the service<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l55 level1 lfo142; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The benefits, usefulness, and importance of the
service that are perceived by the service consumer<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Money that the service consumer no longer
needs to spend because they are using the service<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Which phase of problem management
includes analysing incidents to look for patterns and trends?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l37 level1 lfo143; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem identification (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l37 level1 lfo143; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Problem control<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l37 level1 lfo143; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Error control<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l37 level1 lfo143; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Post-implementation review<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :Problem identification<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What is the PRIMARY use of a change
schedule?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l81 level1 lfo144; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To support the 'incident management' practice and
improvement planning<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l81 level1 lfo144; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To manage emergency changes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l81 level1 lfo144; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To plan changes and help avoid conflicts (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l81 level1 lfo144; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">To manage standard changes<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :To plan changes and help avoid conflicts<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">What includes governance as a
component?<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l8 level1 lfo145; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Practices<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l8 level1 lfo145; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The service value chain<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l8 level1 lfo145; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The service value system (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l8 level1 lfo145; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The guiding principles<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :The service value system<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Identify the missing word in the
following sentence.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-outline-level: 6;"><b><span style="color: #00b050; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">A [?] is the addition, modification,
or removal of anything that could have a direct or indirect effect on services.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Options are :<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l33 level1 lfo146; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">problem<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l33 level1 lfo146; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">risk<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l33 level1 lfo146; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">change (Correct)<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; margin-bottom: 12.75pt; margin-left: 47.25pt; margin-right: 11.25pt; margin-top: 12.75pt; mso-list: l33 level1 lfo146; tab-stops: list 36.0pt; text-indent: -18.0pt;"><!--[if !supportLists]--><span style="color: #0033cc; font-family: Symbol; font-size: 10.0pt; mso-bidi-font-family: Symbol; mso-bidi-font-style: italic; mso-bidi-font-weight: bold; mso-fareast-font-family: Symbol; mso-fareast-language: EN-IN;"><span style="mso-list: Ignore;">·<span style="font: 7.0pt "Times New Roman";"> </span></span></span><!--[endif]--><b><i><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">configuration item<o:p></o:p></span></i></b></p>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Answer :change<o:p></o:p></span></b></p>
<div style="border: solid #CDCDCD 1.0pt; mso-border-alt: solid #CDCDCD .75pt; mso-element: para-border-div; padding: 2.0pt 2.0pt 2.0pt 2.0pt;">
<p class="MsoNormal" style="border: none; line-height: 13.5pt; mso-border-alt: solid #CDCDCD .75pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-padding-alt: 2.0pt 2.0pt 2.0pt 2.0pt; padding: 0cm;"><b><span style="color: #0033cc; font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">ITIL
4 Foundation Certification Exam Mock Test<o:p></o:p></span></b></p>
</div>
<p class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto;"><b><span style="font-family: "Verdana",sans-serif; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">#ITIL #ITIL_4_Foundation_Certification #ITIL_Certification #ITIL_Foundation_Certification
#ITIL_Exam<o:p></o:p></span></b></p><br /><p></p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-79145448925966409182022-03-08T13:21:00.002+05:302022-03-08T13:21:23.060+05:30What is Ransomware Task Force (RTF)<p>Ransomware Task Force (RTF)</p><p>To tackle ransomware, the FBI has released a comprehensive framework.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEjeYyFd98ABg2Ek3PrOpifI69KLYGY0GKe6TFQIV1eb7YSg--qS_6gW7meTK2wpIkQydYmlL_KABxwybrORltT7t1PXVRpi5DFT0BKFVbvwFVEJM4F9MWtmf_uTeP9XQBDcHbjjU3HXpWN7mwvpvnTJVx6vs0dTTixjpEKn5XiXrxqx6Yw-eduPwVH-YA=s1280" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="906" data-original-width="1280" height="454" src="https://blogger.googleusercontent.com/img/a/AVvXsEjeYyFd98ABg2Ek3PrOpifI69KLYGY0GKe6TFQIV1eb7YSg--qS_6gW7meTK2wpIkQydYmlL_KABxwybrORltT7t1PXVRpi5DFT0BKFVbvwFVEJM4F9MWtmf_uTeP9XQBDcHbjjU3HXpWN7mwvpvnTJVx6vs0dTTixjpEKn5XiXrxqx6Yw-eduPwVH-YA=w640-h454" width="640" /></a></div><br /><p><br /></p><p>The Institute for Security and Technology (IST) has released a comprehensive framework to combat ransomware, in collaboration with a broad coalition of experts from industry, government, law enforcement, civil society, and international organisations who participated in the Ransomware Task Force (RTF).</p><p>On April 29th, 2021, the RTF held an online launch event featuring a stellar roster of specialists that guided the RTF process and keynote remarks from the Honorable Alejandro N. Mayorkas, United States Secretary of Homeland Security. Watch the videotape of the event and discover more about the full report in the sections below.</p><p>The Threat of Ransomware:</p><p>Ransomware is a common and damaging form of cybercrime that has become increasingly harmful in terms of its physical implications. Hospitals, school systems, local governments, public infrastructure, and a slew of other businesses have had their networks and data taken over by criminals looking for a quick buck.</p><p>Unless there is a coordinated, comprehensive, public-private response, ransomware assaults will continue to expand in size and severity.</p><p>Organization: RTF</p><p>Effectively combatting ransomware necessitates the focused, prioritised attention of specialists from both the private and public sectors. The Institute for Security and Technology (IST) was honoured to be invited to convene and collaborate with the Ransomware Task Force, a groundbreaking coalition and interdisciplinary group of leaders (RTF).\</p><p>This task force of over 60 members from software companies, government agencies, cybersecurity vendors, financial services companies, nonprofits, and academic institutions is working together on a comprehensive framework of actionable solutions. Their work synthesized best practices across sectors, identified solutions in all steps of the ransomware kill chain, targeted gaps in solution application, and engaged stakeholders across industries to coalesce around a diverse set of ideas and solutions.</p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-43698437014483952652022-03-08T13:08:00.004+05:302022-03-08T13:08:38.313+05:30Stopping Ransomware Attacks and Defending Against Ransomware.<p>Stopping Ransomware Attacks and Defending Against Ransomware.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEgw4L_FikhTEkkVAfMXmZ8AM5xHuUwflZS1mOY9UMlSOAXPz8WG2VNnwWau5TlGFo_GiYsklRKBI0dMSpv423LK32TYclJGy9KXzHeUs4PNIbwiJkPJ--MnIOXHHZJlH7OMLPBholHvOxexqmm9aJAyoKlFH-JU24QzXHA_b-vzxZw0Qu5A1ztDhpurAA=s1280" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="672" data-original-width="1280" height="336" src="https://blogger.googleusercontent.com/img/a/AVvXsEgw4L_FikhTEkkVAfMXmZ8AM5xHuUwflZS1mOY9UMlSOAXPz8WG2VNnwWau5TlGFo_GiYsklRKBI0dMSpv423LK32TYclJGy9KXzHeUs4PNIbwiJkPJ--MnIOXHHZJlH7OMLPBholHvOxexqmm9aJAyoKlFH-JU24QzXHA_b-vzxZw0Qu5A1ztDhpurAA=w640-h336" width="640" /></a></div><p>Ransomware penetrated businesses in a number of ways, necessitating a multi-front strategy to combat it. Cisco defends against ransomware with an integrated platform approach that spans a wide range of important control points and is backed up by Talos' best-in-class threat intelligence and research.</p><p><u>Proactive prevention is essential.</u></p><p>Ransomware security is most effective when it is based on information and can combat threats on numerous fronts. This necessitates a platform-based strategy, such as Cisco SecureX, which provides comprehensive visibility across crucial control points and allows for rapid detection and protection.</p><p><u>Ransomware protection through email</u></p><p>Secure Email protects against ransomware spread by spam and phishing emails. Malicious attachments and URLs are also detected.</p><p><u>Ransomware protection on the internet</u></p><p>DNS is used in the majority of ransomware attacks. The Cisco Umbrella is a simple and quick solution to boost your security. It improves security visibility, detects compromised systems, and protects your users on and off the network by preventing attacks from reaching your network or endpoints via any port or protocol.</p><p><u>Defending against ransomware on endpoints</u></p><p>Any Secure Endpoint continuously monitors all endpoint activity, catching ransomware in the act and quickly terminating problematic processes, preventing endpoint encryption, and halting the ransomware attack.</p><p><u>Investigation and response to ransomware</u></p><p>Cisco SecureX is a built-in, cloud-native platform for connecting our Cisco Secure portfolio to your infrastructure. It allows you to drastically cut dwell time and the number of jobs that require human intervention.</p><p>Cisco Talos Incident Response has created a ransomware plan of action (PoA) that has been tested and validated in numerous compromised situations. Make use of the complete range of proactive and emergency services to ensure you're ready to respond swiftly and effectively during an issue.</p><p><u>Ransomware protection is available</u></p><p>Cisco Secure Access by Duo safeguards against ransomware by stopping attackers from establishing a foothold, moving laterally, and spreading ransomware using stolen credentials. Before giving access to applications, Duo stops potentially compromised devices from accessing resources and verifies users' identities while ensuring that devices are compliant, up-to-date, and safe.</p><p><u>Protection against ransomware on the network</u></p><p>Cisco Secure Network Analytics is an agentless network detection and response service that watches your network traffic for unusual activity, such as a ransomware infestation. You will be able to fast expedite your response to thwart ransomware assaults by using multilayer machine learning and entity modelling to detect malware.</p><p>Stopping Ransomware Attacks and Defending Against Ransomware.</p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-54175511719652117132022-03-08T00:21:00.001+05:302022-03-08T13:11:54.479+05:30How to Create a Stakeholder Management Plan<p> How to Create a Stakeholder Management Plan</p><p>To create a reliable stakeholder management plan, we have included a set of steps that you can use as a reference below.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEjyccSxLDGTvLlo7LQN5WtQdmRmxwoR3ZEaI7FHpb_JnhIJqyKLKruxAum3XmSC1kebTq1ZjxmEp-NQ2InVMe4cd1etjyyfRfvgK-dgumlGbC-Zew0Gfiw8qfqSv_F6DypTs8e93vOp5FaYfCySpaIvxgxgd9_qE8Dquzn9lTCPki6T5zoXpS2z1OXc4A=s2400" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="1600" data-original-width="2400" height="426" src="https://blogger.googleusercontent.com/img/a/AVvXsEjyccSxLDGTvLlo7LQN5WtQdmRmxwoR3ZEaI7FHpb_JnhIJqyKLKruxAum3XmSC1kebTq1ZjxmEp-NQ2InVMe4cd1etjyyfRfvgK-dgumlGbC-Zew0Gfiw8qfqSv_F6DypTs8e93vOp5FaYfCySpaIvxgxgd9_qE8Dquzn9lTCPki6T5zoXpS2z1OXc4A=w640-h426" width="640" /></a></div><p>1. Determine the Stakeholders</p><p>Before you do anything else, you must identify the stakeholders of the project. There are two types of stakeholders that you can include in your list, which are the internal and external stakeholders. You can quickly identify the internal stakeholders since you can find them within the organization. You can start by looking at the company organization chart. Usually, these people are operation members, IT specialists, etc. At the same time, the external stakeholders can be the investors, customers, media, competitors, government agencies, and other people that are not part of the company. For a smoother implementation of this process, you can use a stakeholder register template.</p><p>2. Outline the Stakeholder Management Plan</p><p>In this process, you will develop the appropriate strategy that will effectively maintain the stakeholders’ engagement to the project throughout its life cycle. To do it, you have to create a communication management plan. You must take note, however, that each stakeholder may have a distinct influence level on the project. For example, there are stakeholders that you must require their constant engagement in the first few phases of the project. Meanwhile, you will need other stakeholders in the later part. Accounting this factor would be beneficial to your stakeholder management plan.</p><p>3. Manage Stakeholder Engagement</p><p>To ensure that the project will generate the desired results, you have to determine the needs and expectations of these people. You will also have to involve how you will address the issues if they occur. You will discuss these factors by creating a stakeholder management engagement. For example, part of your strategy for managing the problems is to use an issue log.</p><p>4. Monitor the Engagement of the Stakeholders</p><p>It can be hard to account for all the stakeholders, especially the external ones, during its early stages. However, by monitoring the stakeholder engagement, you can identify these misses along the way. Aside from that, it will also allow you to determine the defects of the strategies you use. With that, you can mitigate this flaw by updating the plan.</p><p>Whether you are creating a construction business plan or consulting project plan, you will need a stakeholder management plan to ensure its success. With the information that we have discussed in this article, you now have an idea on how to create a productive stakeholder management plan that you can rely on. However, you should also know that it just a part of the business plan that you have to develop and maintain. To expand your knowledge about it, you can read our article about the asset management plan and crisis management plan.</p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-27010298826742582012022-03-08T00:09:00.001+05:302022-03-08T00:09:54.267+05:30SD-WAN over MPLS: Explained<p> </p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 12.0pt; mso-outline-level: 1;"><b><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 30.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN; mso-font-kerning: 18.0pt;">SD-WAN over
MPLS: Explained<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Is your organisation facing issues
with your existing current network infrastructure? Are you planning to have a
cloud migration strategy? If you have not given a thought, <b><i>we
@layots suggest you understand the reason why “Should I choose SD-WAN over
MPLS?” Rightly so. </i></b><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The decision to switch to SD-WAN has
significant implications for businesses. SD-WAN reduces capital expenditures
and simplifies network operations. The SD-WAN offers better visibility, availability,
enhanced performance, and more freedom of action.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Evolution of SD-WAN</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Traditional WAN</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> solutions often incorporate a combination of
public and internet leased lines. MPLS, a traditional WAN connectivity method,
is used so that that you can assign preference based on SLA guarantees. In this
way, you can determine timeliness for delivery of traffic. This becomes
especially important, particularly for voice and video-based applications.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> as its name implies, it is a software-driven
technology with application awareness that is managed from a centralized point
in the network. SD-WAN solutions are deployed as an <i>overlay technology
to an existing topology</i>, which allows for ease of integration and adoption
over time.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Consider this scenario from business
point of view…</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/a/AVvXsEhNdC1_LrB8PqZattCut0ohtywrIl0u11mZkivLBb4w-qaXDSSz-K2vbl0WzlupEPbY8aWy97CFD5-MOUeEk0XeWZviZI0SsSHIaaIYC39wm6BoqI0Jtxjqgoz22rQ32V1aMK1jnsnYIMzG6U6BHPkfX4GoX3z_Q5hj9NOo1s7GFwzoYza9bUdubGnLAQ" style="margin-left: 1em; margin-right: 1em;"><img alt="" data-original-height="529" data-original-width="940" height="360" src="https://blogger.googleusercontent.com/img/a/AVvXsEhNdC1_LrB8PqZattCut0ohtywrIl0u11mZkivLBb4w-qaXDSSz-K2vbl0WzlupEPbY8aWy97CFD5-MOUeEk0XeWZviZI0SsSHIaaIYC39wm6BoqI0Jtxjqgoz22rQ32V1aMK1jnsnYIMzG6U6BHPkfX4GoX3z_Q5hj9NOo1s7GFwzoYza9bUdubGnLAQ=w640-h360" width="640" /></a></div><br /><br /><p></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Why purchase a big pipe for MPLS when one can buy a
small pipe with a parallel Internet/ broadband link? SD-WAN will put the
critical, real-time data on the MPLS link and the rest on broadband. Thereby
reducing the need to have a big pipe of MPLS to carry both kinds of data..<o:p></o:p></span></p>
<p class="MsoNormal" style="background: #EEEEEE; line-height: normal; margin-bottom: 19.2pt; tab-stops: 45.8pt 91.6pt 137.4pt 183.2pt 229.0pt 274.8pt 320.6pt 366.4pt 412.2pt 458.0pt 503.8pt 549.6pt 595.4pt 641.2pt 687.0pt 732.8pt;"><span style="color: #666666; font-family: Courier; font-size: 11.5pt; mso-bidi-font-family: "Courier New"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><span style="mso-spacerun: yes;">
</span><b><i><span style="mso-spacerun: yes;"> </span>Let's dive little bit
deeper</i></b><o:p></o:p></span></p>
<p align="center" class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 13.5pt; mso-outline-level: 3; text-align: center;"><b><i><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 27.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN Architecture:</span></i></b><b><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 27.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN uses an <b><i>abstracted
architecture</i></b> for its network. In an abstracted architecture, the
network is divided into two parts: the control plane and the forwarding
plane. Its architecture can be cloud-based, cloud-based with a backbone,
or on-premises only.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"></span></i></b></p><div class="separator" style="clear: both; text-align: center;"><b><i><a href="https://blogger.googleusercontent.com/img/a/AVvXsEh7L4JzJg5U8nsk-0GT0aYAczSr_esLYOgmRfyGRZ3MzENVLDCu_tROeACKwWnk363vEKUC0AN_Glj96hJxGMLZeF2tG8Q_t95uojs-Ltk4YDe6k3clIM7hotf0-lckIdKRFgau5SJsXeZkfM0880DWTN81-UPSus_a8Sv6pvUChfzpKKcDuICfEJcfDw" style="margin-left: 1em; margin-right: 1em;"><img alt="" data-original-height="517" data-original-width="940" height="352" src="https://blogger.googleusercontent.com/img/a/AVvXsEh7L4JzJg5U8nsk-0GT0aYAczSr_esLYOgmRfyGRZ3MzENVLDCu_tROeACKwWnk363vEKUC0AN_Glj96hJxGMLZeF2tG8Q_t95uojs-Ltk4YDe6k3clIM7hotf0-lckIdKRFgau5SJsXeZkfM0880DWTN81-UPSus_a8Sv6pvUChfzpKKcDuICfEJcfDw=w640-h352" width="640" /></a></i></b></div><b><i><br /><br /></i></b><p></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN
Architecture</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">There are three main components to an
SD-WAN: The SD-WAN edge, the controller, and the orchestrator.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The SD-WAN edge</span></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> is where the network endpoints reside. This
can be a branch office, a remote data centre, or cloud platform. <o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">An SD-WAN Orchestrator</span></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> is the virtualized manager for network,
overseeing traffic and applying policy and protocol set by operators. <o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">The SD-WAN Controller </span></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">centralizes management and enables operators to see
the network through a single pane of glass and set policy for the orchestrator
to execute. <o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"></span></i></b></p><div class="separator" style="clear: both; text-align: center;"><b><i><a href="https://blogger.googleusercontent.com/img/a/AVvXsEifAGmXTzm6o8RN-_AEOp5v9TYGsVxG4NI2Er6bNXDQpqfV0T697AjfpyeVUXlG-SxbT8r2wXVx6AeV7z67eB9xxxD1tk-d_PDqcl8FprSpvnElmWrCHYYW8GAYTn3_8LEy76nDy_YAtl3GQ9YDj9QfFsNxcuEQemE-Gzef7TYrGAJMY1HJxUKDC-GP2w" style="margin-left: 1em; margin-right: 1em;"><img alt="" data-original-height="463" data-original-width="940" height="316" src="https://blogger.googleusercontent.com/img/a/AVvXsEifAGmXTzm6o8RN-_AEOp5v9TYGsVxG4NI2Er6bNXDQpqfV0T697AjfpyeVUXlG-SxbT8r2wXVx6AeV7z67eB9xxxD1tk-d_PDqcl8FprSpvnElmWrCHYYW8GAYTn3_8LEy76nDy_YAtl3GQ9YDj9QfFsNxcuEQemE-Gzef7TYrGAJMY1HJxUKDC-GP2w=w640-h316" width="640" /></a></i></b></div><b><i><br /><br /></i></b><p></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN
Components</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 13.5pt; mso-outline-level: 4;"><b><i><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 18.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">How does SD-WAN actually work?</span></i></b><b><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 18.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><span style="color: #666666; font-family: CerebriSans, serif;"><span style="font-size: 11.5pt;">SD-WAN is an overlay to the existing
network – essentially </span></span><i style="color: #666666; font-family: CerebriSans, serif; font-size: 11.5pt;">a network running on top of a network</i><span style="color: #666666; font-family: CerebriSans, serif;"><span style="font-size: 11.5pt;">. This
is accomplished by using </span><span style="font-size: 15.3333px;">tunneling</span><span style="font-size: 11.5pt;"> technology to </span></span><b style="color: #666666; font-family: CerebriSans, serif; font-size: 11.5pt;"><i>differentiate the
physical network from the logical network.</i></b><span style="color: #666666; font-family: CerebriSans, serif;"><span style="font-size: 11.5pt;"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN implements a <b><i>centralized
controller</i></b>, acting as a single pane of glass for managing the entire
solution. It is used to set and maintain policy. This policy is used to control
traffic paths, SLAs, fail-over, monitoring, etc. The SLAs are written based on
application-specific information. Once policies are defined, they are pushed
from that centralized controller to each <b><i>SD-WAN node</i></b> for
more “hands-off” configuration.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"></span></i></b></p><div class="separator" style="clear: both; text-align: center;"><b><i><a href="https://blogger.googleusercontent.com/img/a/AVvXsEj4QBxFeJA1FW0g_8bpmkAmbGkjBC4DSr4SxTguGnPpZrd6iyu4fUQy--gvv8FlbBbPKMmHo0PksW3la36gxTwVTE4FlB8Pltqsb2eqOTJEtUoYNtkgkKYaPgT4XqEPeWKQJsRz4IJM-PdgidZnxXgWFI821GT6AXncs5WIjMTfiq0IRdUN-cFT2NCx-Q" style="margin-left: 1em; margin-right: 1em;"><img alt="" data-original-height="600" data-original-width="940" height="408" src="https://blogger.googleusercontent.com/img/a/AVvXsEj4QBxFeJA1FW0g_8bpmkAmbGkjBC4DSr4SxTguGnPpZrd6iyu4fUQy--gvv8FlbBbPKMmHo0PksW3la36gxTwVTE4FlB8Pltqsb2eqOTJEtUoYNtkgkKYaPgT4XqEPeWKQJsRz4IJM-PdgidZnxXgWFI821GT6AXncs5WIjMTfiq0IRdUN-cFT2NCx-Q=w640-h408" width="640" /></a></i></b></div><b><i><br /><br /></i></b><p></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> <b><i>Typical Implementation Outlook</i></b><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 13.5pt; mso-outline-level: 3;"><b><i><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 27.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Disadvantages of Traditional WAN
architecture:</span></i></b><b><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 27.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Depending on your business needs, a
traditional WAN may hinder growth and agility requirements.<o:p></o:p></span></p>
<ol start="1" type="1">
<li class="MsoNormal" style="background: white; color: #666666; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><b><i><span style="font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Configuration</span></i></b><span style="font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> is distributed. It means that the configuration is housed
locally on each individual router but is typically templated.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #666666; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><b><i><span style="font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">New policies</span></i></b><span style="font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> must be managed on a <i>per-device basis</i> and
require your device manager to touch each individual device as policies
change.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #666666; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><b><i><span style="font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Failover</span></i></b><span style="font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">:
switching to a standby server or system when your primary application goes
down. This means you must depend on routing protocol re-convergence. This
can cause <i>multiple seconds worth of outage</i>, resulting in
dropped or lost video or phone calls.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #666666; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Significant time is needed for <b><i>new
site turn-up</i></b>. This includes time for circuit delivery, equipment
provisioning, and change management. New sites can take months to turn up
due to the complexities of change management and project coordination.<o:p></o:p></span></li>
</ol>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"></span></i></b></p><div class="separator" style="clear: both; text-align: center;"><b><i><a href="https://blogger.googleusercontent.com/img/a/AVvXsEjk11-m5JE3tIt0LSkyr2i_vWPxJrQqJYt2cwIMw1oCOttugqMUMsH-5NvJ0Aq_Wq2dq1zA0Rc1-FG7Sj9jM_i6afJU5_UAIDMH-XyQ3RZCGgBqa3TzyFXQAPQ6fOC3oH8xTLKRY9ciJHP2E1B3FTUN2s2fQpgxyzWcyhz4i8NjDQHwILXaxAcStf_6yg" style="margin-left: 1em; margin-right: 1em;"><img alt="" data-original-height="470" data-original-width="940" height="320" src="https://blogger.googleusercontent.com/img/a/AVvXsEjk11-m5JE3tIt0LSkyr2i_vWPxJrQqJYt2cwIMw1oCOttugqMUMsH-5NvJ0Aq_Wq2dq1zA0Rc1-FG7Sj9jM_i6afJU5_UAIDMH-XyQ3RZCGgBqa3TzyFXQAPQ6fOC3oH8xTLKRY9ciJHP2E1B3FTUN2s2fQpgxyzWcyhz4i8NjDQHwILXaxAcStf_6yg=w640-h320" width="640" /></a></i></b></div><b><i><br /></i></b><p></p><p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 0cm;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Comparison
between Traditional WAN Vs SD-WAN</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 13.5pt; mso-outline-level: 3;"><b><i><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 27.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Advantages of SD-WAN Over MPLS</span></i></b><b><span style="color: #333333; font-family: "CerebriSans",serif; font-size: 27.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN Can Be More Cost Effective
Than MPLS</span></i></b><b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">:</span></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"> For
the past two decades, many organizations connected remote branches and retail
locations to the central data center through a hub and spoke WAN model that
relied on individual MPLS connections. As a result, all data, workflows, and
transactions, including access to cloud services or the internet, required
traffic to be back hauled to the data center for processing and
redistribution. <o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Guaranteed QoS</span></i></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">: It provides simplified QoS and prioritization of
critical applications across the WAN. Rather than waiting for an up/down event,
SD-WAN provides <i>real-time traffic monitoring</i> to divert
business-critical traffic around brownout events.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">Ability to <b><i>support
high-bandwidth intensive applications</i></b> simultaneously, offloading
them on local internet where applicable. These bandwidth requirements can be a
challenge for traditional WAN.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal; margin-bottom: 18.0pt;"><b><i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">SD-WAN is same as WAN optimization</span></i></b><b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">: </span></b><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;">WAN
optimization is designed to reduce bandwidth consumption using a variety of
techniques like compression, caching, and reduplication. The result is the
effective use of the available limited WAN bandwidth. WAN optimization is
designed for TCP traffic that is not delay sensitive. However, the indirect
benefit of reducing TCP bandwidth is the creation of more room for VoIP traffic
(delay sensitive), which may benefit the call quality. SD-WAN deals with the
delay sensitive and real-time traffic in a more direct way. It measures
jitters, delay and packet loss at the end nodes and can seamlessly switch the
traffic to the best path available among the bonded links.<o:p></o:p></span></p>
<p class="MsoNormal" style="background: white; line-height: normal;"><i><span style="color: #666666; font-family: CerebriSans, serif;"><span style="font-size: 11.5pt;"><b>We @layots are partner for major SD-WAN vendors.
Educating and helping the enterprise/</b></span><span style="font-size: 15.3333px;"><b>organizations</b></span><span style="font-size: 11.5pt;"><b> to choose the best sd-wan
solution match for their requirements is the primary focus of layouts. To know
more about this solution, PING US !!!</b></span></span></i><span style="color: #666666; font-family: "CerebriSans",serif; font-size: 11.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-IN;"><o:p></o:p></span></p>Unknownnoreply@blogger.com1tag:blogger.com,1999:blog-1420896860741214012.post-65057572098027751812020-11-28T18:05:00.000+05:302020-11-28T18:05:03.784+05:30 Manually install an SSL certificate on my cPanel hosting<p><b><span style="font-size: large;"> Manually install an SSL certificate on my cPanel hosting.</span></b></p><p><br /></p><p>After your certificate request is approved, you can download your certificate from the SSL manager and install it on your cPanel hosting account. You can watch a short video of this task farther down the page.</p><p><br /></p><p>Required: Deluxe and extended validation (EV) certificates, as well as SSLs for addon domains or subdomains must be installed manually.</p><p><br /></p><p>If you haven't done it already, download your certificate from the SSL manager and save the .crt file somewhere that's easy to find.</p><p>Go to your Hosting cPanel product page.</p><p>Select Web Hosting and then select Manage for the cPanel account you're installing the SSL on.</p><p>Select cPanel Admin.</p><p>In the Security section, select SSL/TLS.</p><p>Under Certificates (CRT), select Generate, view, upload, or delete SSL certificates.</p><p>In the Upload a New Certificate section, select Choose File and navigate to the .crt file you downloaded in step 1. Select the file and then select Open.</p><p>If you want to, type a description of the certificate in the Description text box.</p><p>Select Upload Certificate.</p><p>When you get confirmation that the certificate has been saved, select Go Back.</p><p>At the bottom of the SSL Certificates page, select Return to SSL Manager.</p><p>Under Install and Manage SSL for your site (HTTPS), select Manage SSL Sites.</p><p>In the Install an SSL Website section, select Browse Certificates.</p><p>Select the certificate that you want to activate and select Use Certificate. This will auto-fill the fields for the certificate.</p><p>At the bottom of the page, select Install Certificate.</p><p>On the Successfully Installed pop up, select OK.</p><p>Your certificate is installed! Now you need to direct visitors to the secure version of your site by redirecting to HTTPS.</p><p><br /></p><p><b><span style="font-size: large;">Manually install an SSL certificate on my cPanel hosting.</span></b></p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-42662760837266301962020-11-13T07:13:00.000+05:302020-11-13T07:13:13.657+05:30What is the difference between PAL, NTSC, SECAM? What are the World Wide TV Standards? Difference between Pal vs NTSC?<p> </p><div class="row-fluid" style="background-color: white; color: #333333; font-family: "Source Sans Pro", sans-serif; font-size: 14px; width: 1170px;"><div class="pageHeader span12" style="border-bottom: 1px solid rgb(235, 235, 235); box-sizing: border-box; float: left; margin-bottom: 30px; margin-left: 0px; min-height: 30px; padding-bottom: 10px; width: 1170px;"><h1 class="documentFirstHeading" id="parent-fieldname-title" style="color: inherit; font-family: inherit; font-size: 52px; line-height: 40px; margin: 10px 0px; text-rendering: optimizelegibility;">Television Standards</h1></div></div><div class="row-fluid" style="background-color: white; color: #333333; font-family: "Source Sans Pro", sans-serif; font-size: 14px; width: 1170px;"><div class="content span8" style="box-sizing: border-box; float: left; margin-left: 0px; min-height: 30px; width: 770px;"><p class="sectionIntro" style="font-size: 18px; line-height: 26px; margin: 0px 0px 10px;">There are a number of TV Standards worldwide. Not all television sets in the world are alike. Countries use one of the three main video standards – PAL, NTSC or SECAM. What this means is that a video from a PAL country will not play in a country that uses the NTSC standard.</p><div class="keyResearch" style="border-top: 3px solid rgb(235, 161, 58); font-size: 16px; margin-top: 30px;"><div class="" id="parent-fieldname-text-14f620a29ccd481fad00b3ebef0d8aa3"><h3 style="color: inherit; font-family: inherit; font-size: 24px; font-weight: 400; line-height: 40px; margin: 10px 0px 0px; text-rendering: optimizelegibility;">Frames</h3><p style="margin: 0px 0px 10px; text-align: justify;">Before we dive deep into the various TV Standards we shall take a look at a few basics of TV transmission. A television transmission consists of a set of rapidly changing pictures to provide an illusion of continuous moving picture to the viewer. The pictures need to come at a rate of 20 pictures per second to create this illusion. Each of these "rapidly changing" pictures is a frame. A typical <a href="https://www.whatbuddy.com/2020/10/the-best-top-5-hard-disk-bad-sector.html" target="_blank">TV transmission</a> is at 25-30 frames per second (fps).</p><p style="margin: 0px 0px 10px; text-align: justify;"><img alt="figure1" class="image-inline" src="https://cis-india.org/home-images/fig1.jpg" style="border: 0px; height: auto; max-width: 100%; vertical-align: middle;" title="figure1" /></p><h3 style="color: inherit; font-family: inherit; font-size: 24px; font-weight: 400; line-height: 40px; margin: 10px 0px 0px; text-align: justify; text-rendering: optimizelegibility;">Lines</h3><p style="margin: 0px 0px 10px; text-align: justify;">Each frame consists of several closely spaced lines. The lines are scanned from left to right and from top to left. A typical TV picture consists of 525 to 625 lines. Considering this large number of lines, if all were to be written one after another the picture would begin to fade at the top by the time the last line is written. To avoid this, the first frame carries the odd numbered lines and the next frame carries the even numbered lines. This provides uniformity in the picture and this is called interlacing.</p><p style="margin: 0px 0px 10px; text-align: justify;"><img alt="figure2" class="image-inline" src="https://cis-india.org/home-images/fig2.jpg" style="border: 0px; height: auto; max-width: 100%; vertical-align: middle;" title="figure2" /></p><h3 style="color: inherit; font-family: inherit; font-size: 24px; font-weight: 400; line-height: 40px; margin: 10px 0px 0px; text-align: justify; text-rendering: optimizelegibility;">Timing</h3><p style="margin: 0px 0px 10px; text-align: justify;">TV receivers require a source to time the rapid succession of frames on the screen. Designers decided to use the Mains power supply frequency as this source for two good reasons. The first was that with the older type of power supply, you would get rolling hum bars on the TV picture if the mains supply and power source were not at exactly the same frequency. The second was that the TV studio lights or for that matter all fluorescent, non incandescent lights flicker at the mains frequency. Since this flicker is much higher than 16 times per second the eye does not detect it. However this flicker could evolve into an extremely pronounced low frequency flicker on <a href="https://www.whatbuddy.com/2020/03/what-is-difference-between-youtube-ad.html" target="_blank">TV screens</a> due to a "beat" frequency generated between the light flicker and the mains frequency. This would have made programmes un-viewable particularly in the early days of development of TV receivers.</p><p style="margin: 0px 0px 10px; text-align: justify;">The two mains power frequencies worldwide are 50Hz and 60Hz. This meant that there was an immediate division in the TV standards - the one with 25 frames per second (50 Hz) and 30 frames per second (60 Hz). Most of the compatibility problems between TV standards across the world stem from this basic difference in frequencies.</p><h3 style="color: inherit; font-family: inherit; font-size: 24px; font-weight: 400; line-height: 40px; margin: 10px 0px 0px; text-align: justify; text-rendering: optimizelegibility;">NTSC (National Television Standards Committee)</h3><p style="margin: 0px 0px 10px; text-align: justify;">The majority of 60Hz based countries use a technique known as NTSC originally developed in the United States by a focus committee called the National Television Standards Committee. NTSC (often funnily referred to as Never Twice the Same Colour) works perfectly in a video or closed circuit environment but can exhibit problems of varying colour when used in a broadcast environment.</p><h3 style="color: inherit; font-family: inherit; font-size: 24px; font-weight: 400; line-height: 40px; margin: 10px 0px 0px; text-align: justify; text-rendering: optimizelegibility;">PAL (Phase Alternate Lines)</h3><p style="margin: 0px 0px 10px; text-align: justify;">This hue change problem is caused by shifts in the colour sub-carrier phase of the signal. A modified version of NTSC soon appeared which differed mainly in that the sub-carrier phase was reversed on each second line; this is known as PAL, standing for Phase Alternate Lines (it has a wide range of funny acronyms including Pictures At Last, Pay for Added Luxury etc). PAL has been adopted by a few 60Hz countries, most notably Brazil.</p><h3 style="color: inherit; font-family: inherit; font-size: 24px; font-weight: 400; line-height: 40px; margin: 10px 0px 0px; text-rendering: optimizelegibility;">SECAM</h3><p style="margin: 0px 0px 10px; text-align: justify;">Amongst the countries based on 50Hz systems, PAL has been the most widely adopted. PAL is not the only colour system in widespread use with 50Hz; the French designed a system of their own -primarily for political reasons to protect their domestic manufacturing companies - which is known as SECAM, standing for Sequential Couleur Avec Memoire. The most common facetious acronym is System Essentially Contrary to American Method.</p><h3 style="color: inherit; font-family: inherit; font-size: 24px; font-weight: 400; line-height: 40px; margin: 10px 0px 0px; text-align: justify; text-rendering: optimizelegibility;">SECAM ON PAL</h3><p style="margin: 0px 0px 10px; text-align: justify;">Some Satellite TV transmissions (usually Russian) that are available over India, are in SECAM Since the field (25 frames /sec) and scan rates are identical, a SECAM signal will replay in B&W on a PAL TV and vice versa. However, transmission frequencies and encoding differences make equipment incompatible from a broadcast viewpoint. For the same reason, system converters between PAL and SECAM, while often difficult to find, are reasonably cheap. In Europe, a few Direct Satellite Broadcasting services use a system called D-MAC. Its use is not wide-spread at present and it is trans-coded to PAL or SECAM to permit video recording of its signals. It includes features for 16:9 (widescreen) aspect ratio transmissions and an eventual migration path to Europe's proposed HDTV standard. There are other MAC-based standards in use around the world including B-MAC in Australia and B-MAC60 on some private networks in the USA. There is also a second European variant called D2-MAC which supports additional audio channels making transmitted signals incompatible, but not baseband signals.</p><p style="margin: 0px 0px 10px;"><b>Quick Facts:</b></p><ul style="margin: 0px 0px 10px 25px; padding: 0px;"><li style="line-height: 20px;">NTSC and PAL are <a href="https://www.whatbuddy.com/2020/03/what-is-difference-between-youtube-ad.html" target="_blank">video standards</a> that are recorded on the cassette. These videos send and electronic signal to the television, then only it can be viewed.</li><li style="line-height: 20px;">In, India, PAL video format is supported.</li><li style="line-height: 20px;">NTSC is the video standard commonly used in North America and most of South America.</li><li style="line-height: 20px;">PAL is the video standard which is popular in most of the European and Asian countries.</li><li style="line-height: 20px;">The difference between NTSC and PAL is the transmission of number of frames per second. In NTSC, 30 frames are transmitted per second. Each frame is constituted up of 525 scan lines.</li><li style="line-height: 20px;">In PAL, 25 frames are transmitted per second. Each frame consists of 625 scan lines.</li><li style="line-height: 20px;">Second, the power frequency used in NTSC is 60 Hz. While in PAL, the power frequency is 50 HZ.</li></ul><div><br /></div><div><h3 style="font-size: 24px; font-weight: 400; line-height: 40px; margin: 10px 0px 0px; text-rendering: optimizelegibility;">Suggested Readings</h3><ul style="margin: 0px 0px 10px 25px; padding: 0px;"><li style="line-height: 20px;"><a class="external-link" href="https://en.wikipedia.org/wiki/NTSC" style="color: #0088cc; text-decoration-line: none;">NTSC</a></li><li style="line-height: 20px;"><a class="external-link" href="https://en.wikipedia.org/wiki/PAL" style="color: #0088cc; text-decoration-line: none;">PAL</a></li><li style="line-height: 20px;"><a class="external-link" href="https://en.wikipedia.org/wiki/SECAM" style="color: #0088cc; text-decoration-line: none;">SECAM</a></li></ul><p style="margin: 0px 0px 10px;">[<a href="https://cis-india.org/telecom/knowledge-repository-on-internet-access/tv-standards#fr1" id="fn1" name="fn1" style="color: #0088cc; text-decoration-line: none;">1</a>].From World TV Standards (<a class="external-link" href="http://www.scatmag.com/technical/worldtv.pdf" style="color: #0088cc; text-decoration-line: none;">http://www.scatmag.com/technical/worldtv.pdf</a>)</p></div></div></div></div></div>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-32692230344804052222020-10-16T04:18:00.005+05:302020-10-16T04:18:51.247+05:30The Best Top 5 Hard Disk Bad Sector Removal Software's | Data Recovery | Repair Bad Sector in Hard Drive | Recover Data from External Hard Drive<p><span style="font-size: large;"><b>The Best Top 5 Hard Disk Bad Sector Removal Software's | Data Recovery | Repair Bad Sector in Hard Drive | Recover Data from External Hard Drive.</b></span></p><p><br /></p><p>The hard disk role in a computer system can't be argued as it is where you will store the operating system and other files. Though other storage devices like USB flash drives, CD/DVD, etc., can't be used to keep the operating system for one or other reasons. Hard drive bad sectors make the hard drive inaccessible to read and write operations and are very common. The bad sectors' data may be lost temporarily and permanently depending on the cause, i.e., hardware or software. Hardware errors are impossible to fix, and it would be best to back up the hard drive and replace it. Software errors can be corrected with a software application designed for a specific task.</p><p><b><span style="font-size: medium;">Part 1. The Best 5 Hard Disk Bad Sector Removal Software</span></b></p><p><b><span style="font-size: medium;">Part 2. How to Check and Repair Bad Sector in Hard Drive</span></b></p><p><b><span style="font-size: medium;">Part 3. The 5 Main Reasons May Cause Hard Disk Bad Sector</span></b></p><p><b><span style="font-size: medium;">Part 4. How to Recover Data from External Hard Drive</span></b></p><p><br /></p><p><b>Part 1. The Best 5 Hard Disk Bad Sector Removal Software</b></p><p><b>1. HDD Regenerator</b></p><p>It is one of the best software to repair hard drive bad sectors that you can find online. HDD Regenerator can scan the hard drive for bad sectors and correct them if possible. If repair is not possible, you can at least some information stored on it with an HDD Regenerator's help.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj5LOIv91KTN5bk1pS6K8j8SIHMk9HJF92Bu2c74wC9Ql_L51e13TK9pLKdY1CADjHXYaAtfx88NIOH0QOlJoW_qkPCysUSzNAwhyphenhyphenAtDqkE5EjvY6LcA1dd73FTu9hboP5WgTVoykSgdXlM/s600/hard-drive-bad-sectors-1.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="302" data-original-width="600" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj5LOIv91KTN5bk1pS6K8j8SIHMk9HJF92Bu2c74wC9Ql_L51e13TK9pLKdY1CADjHXYaAtfx88NIOH0QOlJoW_qkPCysUSzNAwhyphenhyphenAtDqkE5EjvY6LcA1dd73FTu9hboP5WgTVoykSgdXlM/w400-h400/hard-drive-bad-sectors-1.jpg" width="400" /></a></div><br /><p><br /></p><p>Pros:</p><p>Allow repair damage that otherwise is not possible.</p><p><br /></p><p>Ensure data security in bad sectors.</p><p><br /></p><p>Easy retrieval of information stored on it.</p><p><br /></p><p>Cons:</p><p>The free version can only repair one bad sector.</p><p><br /></p><p>Expensive to buy the full version.</p><p><br /></p><p><span style="font-size: medium;"><b>2. Flobo Hard Disk Repair</b></span></p><p><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiT8dxUubZqBgXxLJDXJFQhPVXodpfOOikCUZw-malbu1JkX_hWqMWfOcRpKSD49Rl9pPpUp-wpu99kq36WC7TKzoyGsADuUCrDntvkeb-iDKetAX2b9y1UvSf1Sm1M5n-4OfC30QM0GFcE/s600/hard-drive-bad-sectors-2.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="318" data-original-width="600" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiT8dxUubZqBgXxLJDXJFQhPVXodpfOOikCUZw-malbu1JkX_hWqMWfOcRpKSD49Rl9pPpUp-wpu99kq36WC7TKzoyGsADuUCrDntvkeb-iDKetAX2b9y1UvSf1Sm1M5n-4OfC30QM0GFcE/w400-h400/hard-drive-bad-sectors-2.jpg" width="400" /></a></div><br /><p><br /></p><p>Flobo hard disk regenerator is lousy sector removal software that allows users to recover their hard drive. Flobo hard disk bad sector repair software makes the operating system of your computer working again. This utility creates a scan of the hard drive, shows the bad sectors, and predicts the hard drive failure. It monitors the health status of the hard drive and repairs any errors encountered. With the predictions about the hard drive failure, you will be able to save your data from being lost by making a backup at the right time.</p><p><br /></p><p>Pros:</p><p>Repair hard disk errors.</p><p><br /></p><p>Check the health status of the hard drive.</p><p><br /></p><p>Accurate predictions about drive failure.</p><p><br /></p><p>Suggestion for backing up data.</p><p><br /></p><p>Cons:</p><p>Not compatible with the latest version of Windows, like Windows 8.1/10.</p><p><br /></p><p><span style="font-size: large;"><b>3. HDDScan</b></span></p><p><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmKeYkBelr7_Yz_bRonq-gxOles-4CSjdGy4ml1P7Nf74fhd3dS6jumblIhJqWFiIhWwXrAwN-nkryTqxzolcBEOZ-_IFLrNpfk0pyCRUm0EoVADItl2eqhecivD7zstfwbW4isL1WhsIx/s600/hard-drive-bad-sectors-3.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="374" data-original-width="600" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgmKeYkBelr7_Yz_bRonq-gxOles-4CSjdGy4ml1P7Nf74fhd3dS6jumblIhJqWFiIhWwXrAwN-nkryTqxzolcBEOZ-_IFLrNpfk0pyCRUm0EoVADItl2eqhecivD7zstfwbW4isL1WhsIx/w400-h400/hard-drive-bad-sectors-3.jpg" width="400" /></a></div><br /><p><br /></p><p>HDDScan utility is a hard drive diagnostics tool that you can use to repair the hard drive bad sectors. When you work with HDDScan, you will perform a detailed check on the errors on the hard drive due to software problems. You can also perform a health check of the hard drive for degradation and predict possible failure. This will be helpful as it will help make a backup of your hard drive band prevent permanent loss of the data.</p><p><br /></p><p>Pros:</p><p>Supports a large number of storage devices.</p><p><br /></p><p>Fast disk checkup.</p><p><br /></p><p>Allow reading and analyzing S.M.A.R.T. parameters.</p><p><br /></p><p>Compatible with the latest Windows 8.1/10.</p><p><br /></p><p>Cons:</p><p>The simultaneous test may generate different reports.</p><p><br /></p><p>Not reliable for checking USB drives.</p><p><br /></p><p><span style="font-size: medium;"><b>4. Active@ Hard Disk Monitor</b></span></p><p><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhNJMHmtakMvENf-eROqsjou-kTdaOP15DIv5OmIG1aMnptuCTgrp5iOkLZa7886tNLkysLYJXmI_BeX3Vw5nS0ymjqnh1oi9FGV40iGrQbL05PFIcKjzeJ5AK3I4ld7oK4kmf7PqUY9pdM/s600/Active%2540+Hard+Disk+Monitor.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="406" data-original-width="600" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhNJMHmtakMvENf-eROqsjou-kTdaOP15DIv5OmIG1aMnptuCTgrp5iOkLZa7886tNLkysLYJXmI_BeX3Vw5nS0ymjqnh1oi9FGV40iGrQbL05PFIcKjzeJ5AK3I4ld7oK4kmf7PqUY9pdM/w400-h400/Active%2540+Hard+Disk+Monitor.jpg" width="400" /></a></div><br /><div class="separator" style="clear: both; text-align: center;"><br /></div><br /><p><br /></p><p>As the name suggests, Active@ Hard Disk Monitor is a utility software to check the hard drive's health status. It supports monitoring and displaying hard drive bad sectors. The temperature is also shown in it. The reports can be used to prevent data loss due to hard drive corruption.</p><p><br /></p><p>Pros:</p><p>Remote monitoring.</p><p><br /></p><p>Monitors temperature and makes a temperature graph.</p><p><br /></p><p>Send email notifications about the condition of critical drives.</p><p><br /></p><p>Straightforward to use and simple interface.</p><p><br /></p><p>Cons:</p><p>The same license can’t be used for more computers.</p><p><br /></p><p><span style="font-size: large;"><b>5. Macrorit Disk Scanner</b></span></p><p><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjKa-4wYJzodqtSxWNy6OosPT7EcI4JoJHrvvMl-iZMid3f4d83MCaLzuZRAilYXrAK15HCblcDgXXqP4yk4XsnlbMBmw77G9WazZ-Ay7-X_iHPe-riGOJOmU8WyNxT1YMHdpCV4ejvNQV/s600/Macrorit+Disk+Scanner.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="420" data-original-width="600" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjjKa-4wYJzodqtSxWNy6OosPT7EcI4JoJHrvvMl-iZMid3f4d83MCaLzuZRAilYXrAK15HCblcDgXXqP4yk4XsnlbMBmw77G9WazZ-Ay7-X_iHPe-riGOJOmU8WyNxT1YMHdpCV4ejvNQV/s320/Macrorit+Disk+Scanner.jpg" width="320" /></a></div><br /><p><br /></p><p>Macrorit Disk Scanner is a disk checkup utility that checks the hard drive for bad sectors and marks the bad sectors. This is one of the fastest tools to scan for the hard drive bad sectors and supports many hard drives. It also supports portable operation, meaning you can check an offline disk by copying the tool to a USB flash drive.</p><p><br /></p><p>Pros:</p><p>It supports many storage devices.</p><p><br /></p><p>Compatible with all versions of Windows.</p><p><br /></p><p>Selective scanning options.</p><p><br /></p><p>Automatic saving of scan results.</p><p><br /></p><p>Cons:</p><p>The free version supports limited features.</p><p><br /></p><p>The unlimited edition is as expensive as $99.</p><p><br /></p><p><span style="font-size: medium;"><b>Part 2. How to Check and Repair Bad Sector in Hard Drive</b></span></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgt6aVwKNtDOif5ZQMGDGZSFEcz5U88jGOQ8RhdL3_7-IccUDNQqh2Uy-zMkhPws5xBKXYtsbUDk22Yte4wQZyolHMtlDjz68t99_wVh-crmJUhQlkvK6tf9rOCckGLejP2RM_3oMiOPkqh/s600/Part+2.+How+to+Check+and+Repair+Bad+Sector+in+Hard+Drive.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="468" data-original-width="600" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgt6aVwKNtDOif5ZQMGDGZSFEcz5U88jGOQ8RhdL3_7-IccUDNQqh2Uy-zMkhPws5xBKXYtsbUDk22Yte4wQZyolHMtlDjz68t99_wVh-crmJUhQlkvK6tf9rOCckGLejP2RM_3oMiOPkqh/w400-h400/Part+2.+How+to+Check+and+Repair+Bad+Sector+in+Hard+Drive.jpg" width="400" /></a></div><br /><p><br /></p><p>In Windows, there is a built-in utility that allows checking hard drive bad sectors. It can also repair the bad sectors if they are not caused by physical damage or device failure. The tool's working is similar for all versions of windows like XP, 7, 8, 8.1, and 10. Follow the below steps to check and repair bad driving sectors with the Windows' built-in Error Checking tool.</p><p><br /></p><p><span style="font-size: medium;"><b>Step 1: Go to My Computer/Computer/This PC as per the Windows version.</b></span></p><p><b style="font-size: large;">Step 2: Right-click on the hard drive you want to scan for errors and click "Properties".</b></p><p><span style="font-size: medium;"><b>Step 3: Now, click on the "Tools" tab in the Properties dialog box.</b></span></p><p><b style="font-size: large;">Step 4: Then click on the "Check Now" button below the "Error-Checking" section.</b></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikdk7Mie2b1g5B6gomPBTJFALD6l-4O8rS0XL3a1CMR1FdiaevuDhrfjtOCePQnrX1D4vyxAjPbs-8O4dcxClRGHZ5eBU3_DUdpwKRKycR5T-f9E4V-E2nPPHD2Dy8syvdFoyWMOU4YBrU/s450/Error-Checking.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="450" data-original-width="332" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikdk7Mie2b1g5B6gomPBTJFALD6l-4O8rS0XL3a1CMR1FdiaevuDhrfjtOCePQnrX1D4vyxAjPbs-8O4dcxClRGHZ5eBU3_DUdpwKRKycR5T-f9E4V-E2nPPHD2Dy8syvdFoyWMOU4YBrU/w400-h400/Error-Checking.jpg" width="400" /></a></div><br /><div class="separator" style="clear: both; text-align: center;"><br /></div><p>Step 5: Check both options in the dialog box appeared and clicked "Start." This will start the scan and repair task.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjB_rYF4JGrcPXAkNB1cfvhDjd_vVt7vxHzV-IHQw4OuS-gye1kmZ_mFoaRlo01kPOAfD9O6DaPXep_PEu9Q2W-x05nGYnT3Cw82akNpCunjqvp4hmXlUIP2a-IuUVktKH8zhtJezGhDBsl/s282/Start.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="218" data-original-width="282" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjB_rYF4JGrcPXAkNB1cfvhDjd_vVt7vxHzV-IHQw4OuS-gye1kmZ_mFoaRlo01kPOAfD9O6DaPXep_PEu9Q2W-x05nGYnT3Cw82akNpCunjqvp4hmXlUIP2a-IuUVktKH8zhtJezGhDBsl/w400-h400/Start.jpg" width="400" /></a></div><br /><p><br /></p><p><br /></p><p>Close the programs and files in use on the drive which you want to check. This is because the Error Checking tool needs to dismount the drive before starting the checkup, and opened files can cause conflict with it. You can also schedule a disk checkup. Error Checker will automatically run the disk checkup when you boot the system the next time.</p><p><br /></p><p><b><span style="font-size: medium;">Part 3. The 5 Main Reasons May Cause Hard Disk Bad Sector</span></b></p><p><b>1. Virus Attack May Cause Hard Disk Bad Sector</b></p><p>Virus infection is one of the main reasons that can cause hard disk bad sectors. Many viruses can remove or modify system registries and file system table. If they release a link to a file or folder from the system registry, it will become inaccessible. Viruses can cause logical hard drive bad sectors, but they can't damage the hard drive physically. Generally, repairing destructive analytical industries are more comfortable to remove, and for physical damage, you would need to replace the hard drive. Removing the viruses from the system will solve any lousy sector errors on your hard drive.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUUDHYQO8rJ5Y5sQ8674QTse4vB_f6beE0ml-6AkdpLt_M0q1YuCjMuPiKlcB8ygs6uJqmeIl-18KwOQdW3wTy-aeyAxeqyxSavwRrzW3U99gtl9ctmnV9hxoAbRXKmgTTmMmAzlJL8DQi/s523/virus.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="450" data-original-width="523" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjUUDHYQO8rJ5Y5sQ8674QTse4vB_f6beE0ml-6AkdpLt_M0q1YuCjMuPiKlcB8ygs6uJqmeIl-18KwOQdW3wTy-aeyAxeqyxSavwRrzW3U99gtl9ctmnV9hxoAbRXKmgTTmMmAzlJL8DQi/w400-h400/virus.jpg" width="400" /></a></div><br /><p><br /></p><p><b>2. Sudden Shutdown May Cause Hard Disk Bad Sector</b></p><p><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiB9B8jkt4hyphenhyphen83ozouIuvkqJ78ym5OqHd70jnzY5R3IockfsVnzAKZZBeeXH0z9fOlVBoFOlCL4SP0fsPmTYJn_0AWvGBdK9fCoDozLcKifukjX1HnYg2TYyVhyphenhyphenkrJ_JIl9VdxMf6RC646Q/s480/Sudden+Shutdown+May+Cause+Hard+Disk+Bad+Sector.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="360" data-original-width="480" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiB9B8jkt4hyphenhyphen83ozouIuvkqJ78ym5OqHd70jnzY5R3IockfsVnzAKZZBeeXH0z9fOlVBoFOlCL4SP0fsPmTYJn_0AWvGBdK9fCoDozLcKifukjX1HnYg2TYyVhyphenhyphenkrJ_JIl9VdxMf6RC646Q/s320/Sudden+Shutdown+May+Cause+Hard+Disk+Bad+Sector.jpg" width="320" /></a></div><br /><p><br /></p><p>The hard drive uses physical parts such as drive heads to read and write the data on it. When the aim is active, it always moves from one location of the hard drive to another. If you don't correctly shutdown the system, the drive head may damage the disk. Once the hard drive is damaged, the damaged part won't be available for reading and write operations and cause bad sectors. Moreover, this type of physical hard drive bad sectors can't be repaired. They should be marked off-limits for write operations as the data may not be written and gets lost. Blue Screen of Death error may also cause a sudden shutdown.</p><p><br /></p><p><b>3. File System Error May Cause Hard Disk Bad Sector</b></p><p><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikViWs4ebB7Dd7U6NyTGBems8IaYJlLpOYB5fu_CVyc44Zfs7Hi0lLR2aKpK5KINnJKhd2pCj_XrnRg6ZdiszeMZdd28k5bBwH8dA8r8J7jJQtTp5etHnkMOpWddue3o0tw8f1wKOI5e-A/s389/File+System+Error+May+Cause+Hard+Disk+Bad+Sector.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="190" data-original-width="389" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikViWs4ebB7Dd7U6NyTGBems8IaYJlLpOYB5fu_CVyc44Zfs7Hi0lLR2aKpK5KINnJKhd2pCj_XrnRg6ZdiszeMZdd28k5bBwH8dA8r8J7jJQtTp5etHnkMOpWddue3o0tw8f1wKOI5e-A/s320/File+System+Error+May+Cause+Hard+Disk+Bad+Sector.jpg" width="320" /></a></div><br /><p><br /></p><p>The data on a hard drive is stored adhering to a specific design. The file system does the task of allocating space to a file, and an error in the file system can compromise the whole system integrity. Some parts on the hard drive may become inaccessible for reading and write operations. You can use the chad utility on Windows to scan and fix file system errors.</p><p><br /></p><p><b>4. Excess Heat May Cause Hard Disk Bad Sector</b></p><p><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg3GdiJ93YxoNfZw1hduF-VA9JIXM2_1OCg4QfJmlaxzNMA5E93SGu3HTrqg5U1U-RPgrIEwqQXEZEag0K6pDCibAdGcqNqgmPFc0SBtMtPVHlkWyz0kPAQToPyD0RTeeCmoi_I0W2a5_MJ/s465/Excess+Heat+May+Cause+Hard+Disk+Bad+Sector.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="237" data-original-width="465" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEg3GdiJ93YxoNfZw1hduF-VA9JIXM2_1OCg4QfJmlaxzNMA5E93SGu3HTrqg5U1U-RPgrIEwqQXEZEag0K6pDCibAdGcqNqgmPFc0SBtMtPVHlkWyz0kPAQToPyD0RTeeCmoi_I0W2a5_MJ/s320/Excess+Heat+May+Cause+Hard+Disk+Bad+Sector.jpg" width="320" /></a></div><br /><p><br /></p><p>Heat is the enemy of every computer component, and the same is the case with the hard drive. Hard drives are not meant to be used at high temperatures as the disk can get damaged. Moreover, it can damage other internal components in the hard disk. So, hard drive bad sectors can be caused by overheating, and if you don't want to lose data due to this, use the hard drive at optimum temperatures.</p><p><br /></p><p><b>5. Age</b></p><p>Every hard drive suffers from wear and tear with use and has a fixed life. If you haven't replaced your hard disks for a long time, your data may be at risk. Hard Drive accumulates some damage over time, and this can cause hard drive bad sectors. The rate at which this can occur depends on how you use it, but it will give in someday. So it is better to keep a backup of your data so that it can be recovered in case your hard drive fails.</p><p><br /></p><p><b>Part 4. How to Recover Data from External Hard Drive</b></p><p>The major problem with hard drive bad sectors is that it can make the data stored inaccessible, making it permanently lost. That is why you need the Recoverit Data Recovery to recover data from corrupted hard drives, USB flash drives, memory cards, and others. This recovery tool has been the best software for recovering lost data due to accident deletion, storage corruption, virus infection, etc.</p><p><br /></p><p><b><span style="font-size: medium;">Easy Steps to Recover Lost Data from External Hard Drive</span></b></p><p><b>Step 1: Get Recoverit Hard Drive Recovery Software</b></p><p><br /></p><p>Download and install Recoverit on your computer. After installing it, launch the software. </p><p><br /></p><p><b>Step 2: Choose the Hard Drive</b></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3v3NySDitSTCGD1fJvlKWoT7i5kODu9ZnkZtIxZfUny8vKtUG_GM_r-Z0zGTaO1w8U6BoVUyq5FjMr00jxPfokbP2H5mVtkCs-l0eA10hZ-BCdSZ6-PHnRvILPkwsiPvage0cvnYENVGx/s800/Recoverit.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="554" data-original-width="800" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh3v3NySDitSTCGD1fJvlKWoT7i5kODu9ZnkZtIxZfUny8vKtUG_GM_r-Z0zGTaO1w8U6BoVUyq5FjMr00jxPfokbP2H5mVtkCs-l0eA10hZ-BCdSZ6-PHnRvILPkwsiPvage0cvnYENVGx/w640-h640/Recoverit.jpg" width="640" /></a></div><br /><p><br /></p><p>Select the drive from which you want to recover files and click "Start". This will start the scanning process. It is also possible to recover data from mobile devices if they support mounting the internal storage.</p><p><br /></p><p><b>Step 3. Recover Data from External Hard Drive</b></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3R6WojEvR587JUWZERxxdDyCVAbhFfkFkL-H0_Cb3d9lVO_RY5_-ehrRKuJ1AUCDKecEcgKO3ccnn4O0MNBFvNPRKw4shMDKyfLbizobzVQyWjwZzOdmywdo4k9TSFO9AHCOVk64slEun/s800/Step+3.+Recover+Data+from+External+Hard+Drive.jpg" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="553" data-original-width="800" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi3R6WojEvR587JUWZERxxdDyCVAbhFfkFkL-H0_Cb3d9lVO_RY5_-ehrRKuJ1AUCDKecEcgKO3ccnn4O0MNBFvNPRKw4shMDKyfLbizobzVQyWjwZzOdmywdo4k9TSFO9AHCOVk64slEun/w640-h640/Step+3.+Recover+Data+from+External+Hard+Drive.jpg" width="640" /></a></div><br /><p><br /></p><p>Preview the files that are found on the drive for recovery. The results will have all the files like file type, name, and size in Recoverit Data Recovery. Hit the "Recover" button and select the location where to recover the file.</p><p>Conclusion: Now, you've learned more about 5 Hard Disk Bad Sector Removal Software. You can choose the right software according to your own needs. Recoverit comes with powerful functions to help you recover data from the external hard drives. You can free download and have a try.</p><p><b><br /></b></p><p><b style="font-size: x-large;">The Best Top 5 Hard Disk Bad Sector Removal Software's | Data Recovery | Repair Bad Sector in Hard Drive | Recover Data from External Hard Drive.</b></p><p><span face="Nunito, Lato, sans-serif" style="background-color: white; font-size: 16px;"><br /></span></p><p><span face="Nunito, Lato, sans-serif" style="background-color: white; font-size: 16px;"><br /></span></p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-72067851064698623462020-10-16T04:14:00.000+05:302020-10-16T04:14:11.819+05:30Free tool to check and repair bad sectors for hard drive, external HDD, SD card, flash drive | How to check and repair bad sectors?<p><b><span style="font-size: medium;">Free tool to check and repair bad sectors for hard drive, external HDD, SD card, flash drive | How to check and repair bad sectors?</span></b></p><p><span style="font-size: medium;"><b>Overview on bad sectors</b></span></p><p><span style="font-size: large;"><b>What is a hard drive bad sector?</b></span></p><p><br /></p><p>A bad sector is a sector on a hard disk that cannot be used due to permanent damage (or an OS inability to successfully access it), such as physical damage to the disk surface (or sometimes sectors being stuck in a magnetic or digital state that cannot be reversed) or failed flash memory transistors. Something weird will happen if the hard disk has bad sectors, for instance, operating system cannot boot normally; hard disk can't be formatted; when you open a file, error is reported. These phenomena show that there must be bad sectors on the disk. In fact, it is very common that disk used for a long time has bad sectors. There are two types of bad sectors – physical (hard) and logical (soft) bad sector.</p><p><br /></p><p>Physical / hard bad sectors are a cluster of sectors of the hard drive that are physically damaged. If a hard drive's head touches the rotating plater, that area will be damaged. For example, your computer gets bumped while its hard drive is writing data, hard disk is exposed to extreme heat, or some mechanical part fails, all these are likely to cause hard bad sectors. As to solid-state drive, bad sectors are the result of worn out flash memory cell or other defects. This type of bad sector cannot be repaired, but it can be prevented.</p><p><br /></p><p>Logical / soft bad sectors are sectors on hard drive that appear to not be working properly. When operating system tries to read or write data stored on these sectors and finds error correction code (ECC) which does not match content of the sector, that indicates that something is wrong and these sectors may be tagged as bad sectors. Soft bad sectors are repairable by overwriting on disk with zeros, which can be done by bad sector repair software such as DiskGenius.</p><p><br /></p><p><span style="font-size: large;"><b>How do I know if my hard drive has bad sectors?</b></span></p><p><br /></p><p>Hard disk might be one of the most fragile hardware among computer components. If not taken proper care, data would be at the risk of loss. Likewise, everything else, hard drive bad sectors give signs and symptoms. If you know the warning signs beforehand, you have a good chance to prevent disaster. Let's look at some signs telling hard disk probably contains bad sectors.</p><p><br /></p><p>Drive becomes RAW and inaccessible. When you try to access it, you receive error messages such as "Location is not available. Drive: \ is not accessible. Data error (cyclic redundancy check)".</p><p>It takes a long time to run a program or read data, or software stops responding frequently. Computers slows down or freezes when the damaged hard drive in connected.</p><p>Hard drive makes strange noises when computer boots or you try to access data in this disk.</p><p>When you want to perform a quick format to the device, formatting fails with error message "Windows was unable to complete the format".</p><p>Windows keeps popping up a messaging telling "Windows detected a hard disk problem" and suggesting backing up data.</p><p>Windows slows down and BSOD. Computer takes ages to start up or system booting always ends up with a blue screen of death.</p><p>S.M.A.R.T. information. There are tools that can read S.M.A.R.T. data of hard drive. If it shows the hard drive is failing, the disk is likely to have bad sectors.</p><p><span style="font-size: medium;"><b>What can cause bad sectors in a hard drive?</b></span></p><p><br /></p><p>Sectors on hard drive can easily get damaged due to all kinds of reasons. Bad sectors are no longer available for data storage and cause data loss most of times. To prevent bad sectors, you need to know the most common reasons behind it. Here are some factors that can cause bad sectors:</p><p><br /></p><p>Aging devices: Like other electronic devices, hard drive has an expected life span. If your hard drive has been used for a long time, it is likely to be wearing out and bad sectors might have been created over time.</p><p>Turn off computer improperly: Platters in hard drive rotate in a high speed when working, as heads have to read data from different location on the disk. When sudden power failure or improper system shutdown happens, heads in hard drive will be forced to back to situ. During this process, head is likely to touch or rub disk platters, damaging that area and causing bad sectors. In a similar way, if external hard drive is unplugged from computer directly without using safely removing hardware, bad sectors are likely to be caused.</p><p>Shaking or knocking: Though many manufacturers have tried their best to enable to enable the shock-resistant function, it does not mean you no longer need to worry about shacking or striking. Dropping hard drive or laptop to floor, excessive collision or knocking, especially when disk is working, can lead to severe physical bad sectors.</p><p>Poor quality: Hard drives with low quality tend to have shorter overall lifespan and develop bad sectors. Such kind of hard drive probably contains bad sectors when it is produced.</p><p>Dust: Working in a dusty environment is one of the most common causes that are often overlooked by users. As heads are very close to disk platters, if any dust falls into the disk, bad sectors will occur soon.</p><p>Check and Repair Bad Sectors</p><p><span style="font-size: large;"><b>Free software to check and repair bad sectors</b></span></p><p> </p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjBov7vzp0RZ1PAA1v0Mc9_l_e1PwvIB8b619XbuG5umHB31628OPVA1XVLY4KHzwAj-7ew2GKLjkwOAhetgLnQ1fFVbx6R3Jtzg8hmM-ZLV6ZSQLMS3_NakkocTLDWk7wjLNMdYra4l4x2/s536/bad-sector-repair-software.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="536" data-original-width="536" height="640" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjBov7vzp0RZ1PAA1v0Mc9_l_e1PwvIB8b619XbuG5umHB31628OPVA1XVLY4KHzwAj-7ew2GKLjkwOAhetgLnQ1fFVbx6R3Jtzg8hmM-ZLV6ZSQLMS3_NakkocTLDWk7wjLNMdYra4l4x2/w640-h640/bad-sector-repair-software.png" width="640" /></a></div><br /><p></p><p><br /></p><p>Is it possible to check or repair bad sectors on hard drive and USB drives? The answer is YES. There are bad sector check and repair tools online, and you can download one of them to help you perform a surface scanning. Besides, it is still possible to recover files from a damaged hard drive caused by bad sectors. Let's see a free bad sector repair tool – DiskGenius Free Edition.</p><p><br /></p><p>DiskGenius Free Edition, compatible with all Windows editions, enables you to find out whether hard disk has errors. It is able to check and repair bad sectors for hard drives, SSD and USB storage devices such as external hard drive, SD card, USB flash drive. Meanwhile, it is free partition manager and data recovery freeware, which is trusted and recommended by millions of users.</p><p><br /></p><p>As we all know, bad sector repairing damages data, thus you should backup or recover data beforehand. DiskGenius provides data backup and data recovery features, thus you can back up important data and save lost data, such as clone damaged disk, create a sector-level image for disk or partition, recover data from RAW drive or unallocated disk, restore lost partitions, etc.</p><p><br /></p><p><b style="font-size: xx-large;">How to check bad sectors for hard drive or USB drive?</b></p><p><br /></p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgp6GSAMVp2pclbZ1rd80X4Fw-d2TgLMr1-op4cqtuZpEVM1Vqg5Eijvb53SM8DYOcyOMEcWvmNBcGwv0eLkeMOZYjrNT8unuE4QyTzA8fEnCcoVjCC3ZItx69sTwXYVBKeyB_x3horkqvv/s496/check-repair-bad-sectors-01.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="405" data-original-width="496" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgp6GSAMVp2pclbZ1rd80X4Fw-d2TgLMr1-op4cqtuZpEVM1Vqg5Eijvb53SM8DYOcyOMEcWvmNBcGwv0eLkeMOZYjrNT8unuE4QyTzA8fEnCcoVjCC3ZItx69sTwXYVBKeyB_x3horkqvv/w400-h400/check-repair-bad-sectors-01.png" width="400" /></a></div><br /><p><br /></p><p>Step 1 Start <a href="https://engdownload.eassos.cn/DGEngSetup5301066.exe" target="_blank">DiskGenius</a> Free Edition on your computer, select the disk that needs checking bad sectors, and click item Verify or Repair Bad Sectors under Disk menu, as below:</p><p><br /></p><p>check and repair bad sectors</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj1UK_52lpgJEaUJdzcWF4hNW4DJWpV2zvHY3T_qscMjwzLR2_e3RoW3xxZ34PM12Jeg5Cz7Loa4y4b6ScF8lrNb1upxtlZTMbR4RyLgzlAVr9rgU93XD2Pd6p4_bXUNF63AuY_18mcCTYc/s590/check-repair-bad-sectors-02.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="584" data-original-width="590" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj1UK_52lpgJEaUJdzcWF4hNW4DJWpV2zvHY3T_qscMjwzLR2_e3RoW3xxZ34PM12Jeg5Cz7Loa4y4b6ScF8lrNb1upxtlZTMbR4RyLgzlAVr9rgU93XD2Pd6p4_bXUNF63AuY_18mcCTYc/w400-h400/check-repair-bad-sectors-02.png" width="400" /></a></div><br /><p><br /></p><p>Step 2 Click Start Verify button on the "Bad Track Verification" dialog box, and <a href="https://engdownload.eassos.cn/DGEngSetup5301066.exe" target="_blank">DiskGenius</a> starts to perform a surface scanning to find bad sectors.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirGaSiXkJF8XDHSUVNjjLJYswbIJOXjJcPjCIv397gKtNW6YDkIByTEsBwzCKGDiWa5B3WbOpZGkqufBFBwZxOTiaoVUsng-B9uKGwdJ6iEPv0nGGFXeJA_H9uvkEUIHxFukBA7APJYJFT/s590/check-repair-bad-sectors-03.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="584" data-original-width="590" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEirGaSiXkJF8XDHSUVNjjLJYswbIJOXjJcPjCIv397gKtNW6YDkIByTEsBwzCKGDiWa5B3WbOpZGkqufBFBwZxOTiaoVUsng-B9uKGwdJ6iEPv0nGGFXeJA_H9uvkEUIHxFukBA7APJYJFT/w400-h400/check-repair-bad-sectors-03.png" width="400" /></a></div><br /><p><br /></p><p>Before you get started, you can set timeout value or scanning cylinder range by entering exact value. If you are not an expert and have no ideas about these settings, you can just follow default value.</p><p><br /></p><p>check and repair bad sectors</p><p>Step 3 While verifying bad sectors, <a href="https://engdownload.eassos.cn/DGEngSetup5301066.exe" target="_blank">DiskGenius </a>displays detailed information of hard drive sectors. Sectors marked by red blocked means damaged, and these are bad sectors. Severe does not mean bad sector, but it is likely to turn to bad sectors in the future.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgNFRfMGBEtaosWUDTtcLinXHFmMdenl0VnK8qDB9nJfhyphenhyphenOatxH8YfUzUqlf-_buCbVnWer331Pgz1iuG8sZ97Y7aZlar5KcQBrPCSY1CWD_rNoor_6HK_Ils3oaNEv9Z9bNsfKTzHoO8Ze/s590/check-repair-bad-sectors-03.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="584" data-original-width="590" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgNFRfMGBEtaosWUDTtcLinXHFmMdenl0VnK8qDB9nJfhyphenhyphenOatxH8YfUzUqlf-_buCbVnWer331Pgz1iuG8sZ97Y7aZlar5KcQBrPCSY1CWD_rNoor_6HK_Ils3oaNEv9Z9bNsfKTzHoO8Ze/s320/check-repair-bad-sectors-03.png" width="320" /></a></div><br /><p><br /></p><p>check and repair bad sectors</p><p>Step 4 When scanning completes, <a href="https://engdownload.eassos.cn/DGEngSetup5301066.exe" target="_blank">DiskGenius</a> reports how many bad sectors are found. You can click Save Report button to save the scanning result.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgb1kpHLzAe9QtcSQzmQTq8JVMdQmPpIVu1U465Dzj4VL3JEahU5AcNAhZBooLn15JW6stfNcRWz3dq8zuBSNnJdao1hWTFU9yqyLmJCzCITBBcIzKzyLdRB4paIigvEGTBATJxT32zSl-7/s416/check-repair-bad-sectors-04.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="153" data-original-width="416" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgb1kpHLzAe9QtcSQzmQTq8JVMdQmPpIVu1U465Dzj4VL3JEahU5AcNAhZBooLn15JW6stfNcRWz3dq8zuBSNnJdao1hWTFU9yqyLmJCzCITBBcIzKzyLdRB4paIigvEGTBATJxT32zSl-7/s320/check-repair-bad-sectors-04.png" width="320" /></a></div><br /><p><br /></p><p>check and repair bad sectors</p><p>Note: If you want to check bad sectors for system disk which installs Windows operating system, you should use DiskGenius WinPE edition to complete the task in order to get a more accurate test result. To access DiskGenius WinPE Edition, you can either boot to WinPE from Windows directly (click "File" menu > choose "Reboot to DiskGenius WinPE version") or create a bootable USB disk.</p><p><br /></p><p><br /></p><p><span style="font-size: large;"><b>How to repair bad sectors using free bad sector repair tool?</b></span></p><p>Important:</p><p>Checking bad sector is read-only process and does not affect disk itself or files on hard drive, however, repairing bad sector is a different story. Before trying any bad sector repairing solution, make sure you have a good backup of your files on the damaged disk, as repair action probably result in the loss of files or corruption of file system.</p><p>Repairing bad sector is of no help to data recovery. The bad sector repair destroys data on the disk; more exactly, it destroys data on bad sectors or near bad sectors. Thus, you need to back up data before the bad sector repair. It is common that the disk cannot read data due to bad sectors, and in such a condition, you need to recover data first instead of doing the bad sector repair.</p><p>Not all bad sectors are repairable such as physical bad sectors. If DiskGenius cannot repair all bad sectors on your hard drive, you can isolate bad sectors by creating a partition on the disk area that contains bad sectors and hiding the partition with the help of DiskGenius.</p><p>Step 1 Click Repair button if you want to repair bad sectors on the "Bad Track Verification" window.</p><p><br /></p><p>Step 2 You'll receive a warning that asks to back up data first. If you have created a backup for important data, click OK button. If not, click Cancel and backup your files.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimoTK9PZfVR87gkpKajYEZQg-n57lcHjYeAJPQbP5PoO68DQPHBZpB6FS4kXzqEazWA8gQGWxLGa2oOExethr9nljtTxJNT0bVVpEryxzbJH3_V8xzvfRch6zFkO9p_09ViSCcJc3NRy37/s766/check-repair-bad-sectors-05.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="153" data-original-width="766" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEimoTK9PZfVR87gkpKajYEZQg-n57lcHjYeAJPQbP5PoO68DQPHBZpB6FS4kXzqEazWA8gQGWxLGa2oOExethr9nljtTxJNT0bVVpEryxzbJH3_V8xzvfRch6zFkO9p_09ViSCcJc3NRy37/s320/check-repair-bad-sectors-05.png" width="320" /></a></div><br /><p><br /></p><p>check and repair bad sectors</p><p>Step 3 Another warning message from DiskGenius, which tells repairing bad sectors does not equal to recovering files and you should recover data first.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidxwfJ3NQ6fR2Eka9fTtJYiQtBenavnHjEMYC5CYsgVI42YOKw2xoQo_RtPAB7c0EZlxk8DZmPxUb-YBdU1CVr4csLWa6ufAdQXHIdwZzs2ys4GFBoFG_hgrjM21_Cyo2IhsOckGCjIglV/s666/check-repair-bad-sectors-06.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="172" data-original-width="666" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEidxwfJ3NQ6fR2Eka9fTtJYiQtBenavnHjEMYC5CYsgVI42YOKw2xoQo_RtPAB7c0EZlxk8DZmPxUb-YBdU1CVr4csLWa6ufAdQXHIdwZzs2ys4GFBoFG_hgrjM21_Cyo2IhsOckGCjIglV/w400-h400/check-repair-bad-sectors-06.png" width="400" /></a></div><br /><p><br /></p><p>Click OK if file recovery is not needed. If you want to recover data, you should click Cancel and use File Recovery function to scan the disk to find lost data.</p><p><br /></p><p>check and repair bad sectors</p><p>Step 4 When the repairing process completes, you will receive following message. Click OK button and close the software.</p><div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVWmS3DG4-5OGx0NMpm7LO5QFGqiuoLOVxWG6LxbcBdsuZ9CjcXhyphenhyphenRcV1dOCWCCoz8V7Z0hW8axB8qBPbTZYOBXnuJlag_23qr69IG7FlbmqC4R6sm6h3Hz8eiJvdNDBMrjNv-rtk0i_cS/s416/check-repair-bad-sectors-07.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="153" data-original-width="416" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjVWmS3DG4-5OGx0NMpm7LO5QFGqiuoLOVxWG6LxbcBdsuZ9CjcXhyphenhyphenRcV1dOCWCCoz8V7Z0hW8axB8qBPbTZYOBXnuJlag_23qr69IG7FlbmqC4R6sm6h3Hz8eiJvdNDBMrjNv-rtk0i_cS/s320/check-repair-bad-sectors-07.png" width="320" /></a></div><br /><p><br /></p><p>check and repair bad sectors</p><p><span style="font-size: large;"><b>Questions and answers about bad sectors</b></span></p><p>1. Why hard drive gets bad sectors?</p><p><br /></p><p>One of the reasons is that hard disk has bad sectors when it is manufactured; experienced data recovery engineers know which disk is likely to have bad sectors judging by its brand, manufactured time, working hours, etc. Another reason is the improper operations such as unduly defragment.</p><p><br /></p><p>2. Do I need to fix bad sector issue as soon as possible?</p><p><br /></p><p>Yes! It will become a vicious circle if you do not fix bad sectors timely, because that may cause more bad sectors. Therefore, you'd better detect bad sectors regularly and do bad sector repair timely. Meanwhile, though bad sectors are fixed, the disk is riskier of getting bad sectors than normal ones. So, you should be cautious when you use a disk that had bad sectors before and do not save important data on it. The logical bad sector can be fixed, while the physical bad sectors cannot be repaired, but usually they can be remapped. Bad sector repair and detect software can detect bad sectors, repair logical bad sectors, and remap physical bad sectors.</p><p><br /></p><p>3. Can bad sectors be fixed via low-level formatting (LLF)?</p><p><br /></p><p>Low-level formatting can be used to fix server bad sectors. However, the low-level formatting is a double-edged sword; it can fix bad sectors as well as do hard to hard disk, especially when the hard disk has physical bad sectors. Thus, the low-level formatting is the last choice of bad sector repair.</p><p><br /></p><p>4. Is it possible that a new hard drive contains bad sectors?</p><p><br /></p><p>It is barely known that when a hard disk is manufactured, there are areas on the platter that have bad sectors! These bad sectors, hidden in P-LIST and G-LIST, will not affect normal use and they can't be accessed by common software either. G-LIST can store several hundred bad sectors and the P-LIST can store about four thousand bad sectors. For more information about G-LIST and P-List, please read related articles. One thing to note if your hard drive contains irreparable bad sectors, it is not advised to store importance data on that disk for data security reasons.</p><p><br /></p><p><br /></p><p><span style="font-size: large;"><b>Conclusion</b></span></p><p>It is a common occurrence that your hard drive or other storage devices develop bad sectors, and there is no need to be panic when you run into such issues. You can use DiskGenius Free Edition to easily check or repair bad sectors. In addition, do not forget to create backups for important files and keep backups on different disks in case that one of them fails to work.</p><p><br /></p><p><b><span style="font-size: medium;">Free tool to check and repair bad sectors for hard drive, external HDD, SD card, flash drive | How to check and repair bad sectors?</span></b></p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-71042690446930155032020-10-10T09:03:00.006+05:302020-10-10T09:09:47.084+05:30AP EAMCET 2020 Result Date: JNTU likely to release results by 10 am today on sche.ap.gov.in, manabadi<h2 style="background-color: white; box-sizing: border-box; clear: both; margin: 0px; padding: 0px;"><span style="font-family: Source Sans Pro, sans-serif; font-size: 18px;">AP EAMCET 2020 Result Date: JNTU likely to release results by 10 am today on sche.ap.gov.in, manabadi.</span></h2><div><span style="font-family: Source Sans Pro, sans-serif; font-size: 18px; font-weight: 400;"><br /></span></div><h2 style="background-color: white; box-sizing: border-box; clear: both; font-family: "Source Sans Pro", sans-serif; font-weight: 400; margin: 0px; padding: 0px;"><span style="font-size: 18px;">AP EAMCET 2020 Results expected today. JNTU Kakinada, the conducting authority of Andhra Pradesh Engineering Agriculture and Medical Common Entrance Test, AP EAMCET 2020 is expected to release the results online on the official website sche.ap.gov.in. The results would also be available on manabadi.co.in and schools9.com. Check latest updates on EAMCET Results 2020 here. </span></h2><div><span style="font-size: 18px;"><br /></span></div><div><a href="http://www.manabadi.co.in/QP/AP-EAMCET-mobile-Results.aspx">http://www.manabadi.co.in/QP/AP-EAMCET-mobile-Results.aspx</a></div><div><span style="font-size: 18px;"><br /></span></div><h2 style="background-color: white; box-sizing: border-box; clear: both; font-family: "Source Sans Pro", sans-serif; font-weight: 400; margin: 0px; padding: 0px;">AP EAMCET 2020 Result, Rank Card: How to check</h2><ol style="background-color: white; box-sizing: border-box; counter-reset: tester 0; float: left; font-family: "Source Sans Pro", sans-serif; font-size: 18px; margin: 0px; padding: 0px; width: 961px;"><li style="border-top: 1px solid rgb(238, 238, 238); box-sizing: border-box; clear: both; counter-increment: my-awesome-counter 1; font-stretch: normal; line-height: 1.56; list-style: none; margin: 0px; padding: 12px 0px 10px 50px; position: relative;">Go to the official websites sche.ap.gov.in. </li><li style="border-top: 1px solid rgb(238, 238, 238); box-sizing: border-box; clear: both; counter-increment: my-awesome-counter 1; font-stretch: normal; line-height: 1.56; list-style: none; margin: 0px; padding: 12px 0px 10px 50px; position: relative;">Once released, EAMCET results would be available on<strong style="box-sizing: border-box; margin: 0px; padding: 0px;"><a href="https://sche.ap.gov.in/EAMCET/EamcetHomePages/Home.aspx" rel="nofollow" style="box-sizing: border-box; margin: 0px; padding: 0px; text-decoration-line: none;" target="_blank"> sche.ap.gov.in</a> - click on the dirct link here</strong></li><li style="border-top: 1px solid rgb(238, 238, 238); box-sizing: border-box; clear: both; counter-increment: my-awesome-counter 1; font-stretch: normal; line-height: 1.56; list-style: none; margin: 0px; padding: 12px 0px 10px 50px; position: relative;">On the website home page that opens, click on the Result link</li><li style="border-top: 1px solid rgb(238, 238, 238); box-sizing: border-box; clear: both; counter-increment: my-awesome-counter 1; font-stretch: normal; line-height: 1.56; list-style: none; margin: 0px; padding: 12px 0px 10px 50px; position: relative;">A new window would open - enter your roll number and submit to check your result</li></ol><p style="background-color: white; box-sizing: border-box; font-family: "Source Sans Pro", sans-serif; font-size: 18px; margin: 0px 0px 10px; padding: 0px;">Students who have appeared for the examination may please note that the official announcement of result date is awaited. Th Students are advised to keep a check on the official website and this page for latest updates.</p><p style="background-color: white; box-sizing: border-box; font-family: "Source Sans Pro", sans-serif; font-size: 18px; margin: 0px 0px 10px; padding: 0px;">Over 1.5 lakh students appear for the AP EAMCET examinations. This year the examination were conducted from September 17 to September 25. Special exam was also conducted for students who could not appear for the examination earlier due to COVID19. The answer sheets for the special examinations have also been released and objection window now closed.</p><p style="background-color: white; box-sizing: border-box; font-family: "Source Sans Pro", sans-serif; font-size: 18px; margin: 0px 0px 10px; padding: 0px;">With the post result work complete for both engineering and agriculture courses, it is likely that the result for the two would be announced together. As for the AP EAMCET 2020 Rank Cards, they are likely to be released after the results are declared.</p><h2 style="background-color: white; box-sizing: border-box; clear: both; font-family: "Source Sans Pro", sans-serif; font-weight: 400; margin: 0px; padding: 0px;">AP EAMCET 2020 Rank</h2><p><span face=""Source Sans Pro", sans-serif" style="background-color: white; font-size: 18px;">AP EAMCET Ranks are calculated by adding the marks scored in the examination as well as the marks scored by candidates in their intermediate examinations. The weightage for AP EAMCET Score and Board Examination score is 75 and 25 per cent respectively. Candidates who qualify AP EAMCET are required to download the Rank Card from the official website once released.</span> </p><p>#AP_EAMCET_2020_Results, #EamcetResultsToday, #manabadi, #OnlineExamResultsOfficialWebsite, #EamcetRank</p><p><br /></p><p>AP EAMCET 2020 Result Date: JNTU likely to release results by 10 am today on sche.ap.gov.in, manabadi.</p><p><br /></p><p><br /></p>Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-72365079583583786102020-04-16T19:31:00.003+05:302020-04-16T20:07:48.603+05:30How to Delete Unused Wordpress Themes Installed on Your Website or Blog ? & Why should It Need ?<div class="full module moduleText" id="mod_45662104" style="clear: left; margin-bottom: 1.3em; overflow-wrap: break-word; word-break: break-word;">
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<span style="color: blue;">How to Delete Installed WordPress Themes</span></h2>
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Now that you know the importance of not having too many themes on your blog, let's get to the instructions on how to delete the unused ones.</div>
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1. Log into your WordPress <strong>Dashboard</strong>.</div>
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2. Go to <strong>Appearances</strong>, and you'll find <strong>Themes</strong>.</div>
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3. Clicking on Themes will bring up all the themes you have installed on your blog. Find the theme that you want to uninstall or delete.</div>
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4. Hover your mouse over the theme and you'll see <strong>Theme Details</strong> appear in the center of the installed theme. Click Theme Details.</div>
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5. This will display information about the theme. In the bottom corner, in red, you'll find Delete. Click <strong>Delete</strong>.</div>
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6. Confirm if you really want to delete the theme. Once you do so, the theme will be permanently deleted from your WordPress site.</div>
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<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgl0aygUpwJ2SMnXCsB-csjFIzG5vyvVlEuqPgSYvPi3wXVnO67T9GZUo56F1t5l0C2lGDRbtSR8IBuBX16Eb4CU-QnSMc8hPUep8id0wzkioHWodIHa_salkRwQq_e32ajzkRTyvJqnU7z/s1600/wordpress+theme.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img alt="How to Delete Unused Wordpress Themes Installed on Your Website or Blog" border="0" data-original-height="900" data-original-width="1600" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgl0aygUpwJ2SMnXCsB-csjFIzG5vyvVlEuqPgSYvPi3wXVnO67T9GZUo56F1t5l0C2lGDRbtSR8IBuBX16Eb4CU-QnSMc8hPUep8id0wzkioHWodIHa_salkRwQq_e32ajzkRTyvJqnU7z/s320/wordpress+theme.jpg" title="How to Delete Unused Wordpress Themes Installed on Your Website or Blog" width="320" /></a></div>
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<span style="color: blue; font-family: "helvetica"; font-size: 2em;"><b>Note</b>:- </span></div>
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<span style="font-size: 1.2em;">1. Keep the theme you are currently using and always have a backup theme.</span></div>
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<span style="font-size: 1.2em;">2. Always keep the newest <a href="https://www.blogger.com/blogger.g?blogID=1420896860741214012#editor/target=post;postID=9126589728968890240;onPublishedMenu=allposts;onClosedMenu=allposts;postNum=1;src=postname" target="_blank">WordPress</a> theme around to assist with any troubleshooting.</span></div>
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<span style="font-size: 1.2em;">3. Always have a backup of your content when changing themes.</span></div>
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<span style="color: blue; font-size: large;"><b>Why should It Need ?</b></span></h2>
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<span style="background-color: white; color: black; font-family: "open sans" , sans-serif; font-size: 18px;">It’s easy to amass unused themes in your WordPress install. Each year WordPress releases a new theme, and you get it automatically when you update WordPress. Additionally, there are the themes you used to use, the themes you tried but abandoned, and so on. So, you may ask, what’s the harm?</span></div>
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<span style="font-family: "open sans" , sans-serif;"><span style="font-size: 18px;">There are a couple of reasons why you don’t want to keep unused themes around, cluttering up your WordPress install.</span></span></div>
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<span style="font-family: "open sans" , sans-serif;"><span style="font-size: 18px;">1) Themes are subject to vulnerabilities. If the theme developer is NOT issuing updates, your site is vulnerable. If the theme developer is providing security updates, then you have to keep the theme updated to be safe. Updating unused themes is a waste of keystrokes, so I like to remove them instead.</span></span></div>
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<span style="font-family: "open sans" , sans-serif;"><span style="font-size: 18px;">2) Themes take disk space (which may or may not be an issue) but just by being there, they will slow down your backup routine and INCREASE the size of your backup file. Not good.</span></span></div>
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<span style="font-family: "open sans" , sans-serif;"><span style="font-size: 18px;">So, now you have two good reasons to delete unused themes. But here’s why I never delete ALL my unused themes, and always keep the newest WordPress-developed theme around, even if I’m not using it: troubleshooting.</span></span></div>
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<span style="font-family: "open sans" , sans-serif; font-size: 18px;">One way to troubleshooting pesky WordPress problems is to switch themes, and see if the problem goes away. If you don’t have an extra unused theme all ready installed, you now have to install one. Depending on the problem you are having, installing a new theme may be difficult. (FYI, another troubleshooting tip is to deactivate all your plugins. But I digress.)</span></div>
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<span style="font-family: "open sans" , sans-serif; font-size: 18px;">So, now you know why to delete all but one extra theme. Deleting them is easy. Here’s how.</span></div>
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<span style="font-family: "open sans" , sans-serif; font-size: 18px;">Go to Appearance / Themes and click on the theme thumbnail. When the Theme Details popover appears, look in the lower-right hand corner for Delete (it’s in red).</span></div>
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<span style="font-family: "open sans" , sans-serif; font-size: 18px;">IMPORTANT NOTES: If your active theme is a child theme that requires a parent theme, the parent theme will NOT display a Delete button. Also, your active theme will never display a Delete button. Just like plugins, in order to delete a theme, it must be inactive.</span></div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-91265897289688902402020-04-16T12:15:00.002+05:302020-04-16T12:15:48.049+05:30What Is The Difference Between Tags And Keywords? | WhatBuddy<div class="q-text qu-display--block" style="background-color: white; box-sizing: border-box; color: #282829; direction: ltr; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 15px; margin-bottom: 1em; overflow-wrap: break-word; padding: 0px;">
Keywords are actually a part of the content and are used to identify what the content is all about. On the other hand, tags are just placed by the creator of the content to describe what the content is and what it relates to. It may appear on the same page as the content, but it is not a part of it.</div>
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Keywords are everywhere.,while Tags are seen mostly in blogs or sites that organize their contents as distinct pages or articles.</div>
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1. Keywords are actually part of the content but not tags</div>
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2. Keywords are seen in all web content while tags are seen mostly in blogs</div>
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3. Tags are used for organizing similar content in a site while keywords are not</div>
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What Are <a href="https://www.whatbuddy.com/2020/03/tips-for-researching-potential.html" target="_blank">Keywords</a>?</div>
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Keywords are used by search engines to identify what your blog and your blog articles are about. A search engine knows what terms are highly searched by users, and looks for those words and phrases on web pages. The search engine uses this information (in addition to other, more complicated algorithms) to assign a particular blog or website a page rank. This is where “search engine optimization” comes in. If you optimize an article on your blog with a particular keyword, the search engine will be able to pick up it and will hopefully assign your article a decent page rank for that particular keyword.</div>
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What Are <a href="https://www.whatbuddy.com/2020/03/what-is-metadata-how-its-useful-for.html" target="_blank">Tags</a>?</div>
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Tags are self-assigned “labels” that you can use to categorise the posts on your blog. For example, if your blog’s niche is puppies, you might have a tag for “puppy diet” and another tag for “puppy exercise.” For all posts about puppy food, treats and snacks, you would assign the “puppy diet” tag. For all posts about puppy exercise and playing, you would assign the “puppy exercise” tag.</div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-91658578613109359992020-04-06T22:57:00.001+05:302020-04-16T12:17:27.644+05:30How to fix maximum upload and php memory limit issues in WordPress ? #WhatBuddy<div dir="ltr" style="text-align: left;" trbidi="on">
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This error usually occurs when you are trying to upload a WordPress theme or a plugin to your website from the WordPress admin area.</div>
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<img alt="The link you followed has expired error displayed on a WordPress website" class="alignnone size-full wp-image-65719" height="273" src="https://cdn.wpbeginner.com/wp-content/uploads/2019/07/linkyoufollowedexpired.png" style="display: inline; height: auto; margin: 0px 0px 10px; max-width: 100%;" title="The link you followed has expired error displayed on a WordPress website" width="640" /></div>
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WordPress hosting companies have a setting which controls the size of files you can upload from inside the WordPress admin area. They also have a setting which stops scripts from running too long.</div>
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You can see the file size upload limit by visiting <strong>Media » Add New</strong> page.</div>
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<img alt="WordPress file upload limit" class="alignnone size-full wp-image-65720" height="374" src="https://cdn.wpbeginner.com/wp-content/uploads/2019/07/wp-upload-limit.png" style="display: inline; margin: 0px 0px 10px; max-width: 100%;" title="WordPress file upload limit" width="640" /></div>
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These restrictions make your website safer and improves the overall performance of your WordPress hosting server.</div>
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If these settings are too low, or you are trying to upload a larger file, then you would see errors like memory exhausted error or maximum execution time exceeded error.</div>
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However, if you are trying to upload a WordPress theme or plugin, then you would see ‘The link you followed has expired’ error.</div>
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That being said, let’s take a look at how to easily fix this problem.</div>
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Fixing ‘The Link You Have Followed Has Expired’ Error</h4>
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The quickest way to fix ‘The link you followed has expired’ error is by increasing the file upload size, PHP memory, and execution time limits for your website.</div>
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There are multiple ways to do that. We will show you all of them, and you can choose the one that looks easier or the one that works on your hosting environment.</div>
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<strong>Method 1. Increasing limits in functions.php file</strong></div>
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This method is easier, but it has a downside. Your site will return back to the old limits if you change WordPress theme. If you are planning on changing your theme, then try one of the other two methods described below.</div>
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Simply add the following code to your WordPress theme’s functions.php file.</div>
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<div class="line number2 index1 alt1" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
2</div>
<div class="line number3 index2 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
3</div>
</td><td class="code" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: 516px;"><div class="container" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: relative !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">
<div class="line number1 index0 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">@</code><code class="php functions" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: rgb(255, 20, 147) !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">ini_set</code><code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">( </code><code class="php string" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: blue !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">'upload_max_size'</code> <code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">, </code><code class="php string" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: blue !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">'120M'</code> <code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">);</code></div>
<div class="line number2 index1 alt1" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">@</code><code class="php functions" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: rgb(255, 20, 147) !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">ini_set</code><code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">( </code><code class="php string" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: blue !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">'post_max_size'</code><code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">, </code><code class="php string" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: blue !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">'120M'</code><code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">);</code></div>
<div class="line number3 index2 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">@</code><code class="php functions" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: rgb(255, 20, 147) !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">ini_set</code><code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">( </code><code class="php string" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: blue !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">'max_execution_time'</code><code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">, </code><code class="php string" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: blue !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">'300'</code> <code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">);</code></div>
</div>
</td></tr>
</tbody></table>
</div>
</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
You can increase the values in upload_max_size and post_max_size to be more than the file you are trying to upload.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
You will also need to increase the max_execution_time to the time you think it would take for the file to upload. If you are unsure, then you can try doubling this value.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
<strong>Method 2. Fix by increasing limits in .htaccess file</strong></div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
If you don’t want to add code to your theme’s functions file, then you can try the .htaccess method.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
For this method, you will need to edit the .htaccess file by using an FTP client or the File Manager app in cPanel.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
Simply connect to your website using FTP and edit the .htaccess file.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
<img alt="Editing the .htaccess file using FTP" class="alignnone size-full wp-image-65721" src="https://cdn2.wpbeginner.com/wp-content/uploads/2019/07/edit-htaccess.jpg" style="display: inline; margin: 0px 0px 10px; max-width: 100%;" title="Editing the .htaccess file using FTP" /></div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
Now, you need to add the following code at the bottom of your .htaccess file.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 15px;">
<div class="syntaxhighlighter php" id="highlighter_76966" style="font-size: 1em !important; margin: 1em 0px !important; overflow: auto hidden !important; position: relative !important; width: 550px;">
<table border="0" cellpadding="0" cellspacing="0" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; table-layout: auto !important; top: auto !important; vertical-align: baseline !important; width: 550px;"><tbody style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">
<tr style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;"><td class="gutter" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: rgb(175, 175, 175) !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;"><div class="line number1 index0 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
1</div>
<div class="line number2 index1 alt1" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
2</div>
<div class="line number3 index2 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
3</div>
<div class="line number4 index3 alt1" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
4</div>
</td><td class="code" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: 516px;"><div class="container" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: relative !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">
<div class="line number1 index0 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">php_value upload_max_filesize 128M</code></div>
<div class="line number2 index1 alt1" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">php_value post_max_size 128M</code></div>
<div class="line number3 index2 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">php_value max_execution_time 300</code></div>
<div class="line number4 index3 alt1" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">php_value max_input_time 300</code></div>
</div>
</td></tr>
</tbody></table>
</div>
</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
Don’t forget to save your changes and upload the file back to your website.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
<strong>Method 3. Fix by increasing limits in php.ini file</strong></div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
The php.ini file is a configuration file used by PHP and WordPress. You’ need to connect to your WordPress site using an FTP client and look for php.ini file in your site’s root folder.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
Most users are on a shared hosting account, so they may not find it in their site’s root folder. In that case, you need to create a blank php.ini file using a plain text editor like Notepad and upload it to your website.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
Now edit the php.ini file and add the following code inside it.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 15px;">
<div class="syntaxhighlighter php" id="highlighter_647610" style="font-size: 1em !important; margin: 1em 0px !important; overflow: auto hidden !important; position: relative !important; width: 550px;">
<table border="0" cellpadding="0" cellspacing="0" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; table-layout: auto !important; top: auto !important; vertical-align: baseline !important; width: 550px;"><tbody style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">
<tr style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;"><td class="gutter" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; color: rgb(175, 175, 175) !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;"><div class="line number1 index0 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
1</div>
<div class="line number2 index1 alt1" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
2</div>
<div class="line number3 index2 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-bottom-color: initial !important; border-bottom-style: initial !important; border-image: initial !important; border-left-color: initial !important; border-left-style: initial !important; border-radius: 0px !important; border-right-color: rgb(108, 226, 108) !important; border-right-style: solid !important; border-top-color: initial !important; border-top-style: initial !important; border-width: 0px 3px 0px 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: 16px !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 0.5em 0px 1em !important; position: static !important; right: auto !important; text-align: right !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
3</div>
</td><td class="code" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: 516px;"><div class="container" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: relative !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">
<div class="line number1 index0 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">upload_max_filesize = 128M</code></div>
<div class="line number2 index1 alt1" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">post_max_size = 128M</code></div>
<div class="line number3 index2 alt2" style="background-attachment: initial !important; background-clip: initial !important; background-image: none !important; background-origin: initial !important; background-position: initial !important; background-repeat: initial !important; background-size: initial !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; float: none !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px 1em !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; white-space: pre-wrap !important; width: auto !important;">
<code class="php plain" style="background: none !important; border-radius: 0px !important; border: 0px !important; bottom: auto !important; box-shadow: none !important; box-sizing: content-box !important; direction: ltr !important; display: inline !important; float: none !important; font-family: Monaco, Consolas, "Bitstream Vera Sans Mono", "Courier New", Courier, monospace !important; font-size: 1em !important; height: auto !important; left: auto !important; line-height: 1.1em !important; margin: 0px !important; outline: 0px !important; overflow: visible !important; padding: 0px !important; position: static !important; right: auto !important; top: auto !important; vertical-align: baseline !important; width: auto !important;">max_execution_time = 300</code></div>
</div>
</td></tr>
</tbody></table>
</div>
</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
Don’t forget to save your changes and upload the file back to your website.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
You can now visit your website and try to upload the theme or plugin file. The error would disappear, and you should be able to upload the file.</div>
<div style="background-color: white; color: #464646; font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; line-height: 1.8em; padding: 0px 0px 20px;">
If it doesn’t, then try to increase file limits to match the file size you are trying to upload.</div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-82906844513631630362020-04-05T14:15:00.000+05:302020-04-05T14:15:13.634+05:30What is the Difference Between D. Pharm, B. Pharm, M. Pharm and Pharm.D? #WhatBuddy<h2>
<span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Oxygen-Sans, Ubuntu, Cantarell, Helvetica Neue, sans-serif;">What is the Difference Between D. Pharm, B. Pharm, M. Pharm and Pharm.D? #WhatBuddy</span></h2>
<span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">Qualifications required for each program:</span><br />
<span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">D. Pharm: Minimum 10th std.</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">B.pharm: D.pharm or 12 th std with required Entrance exam score.</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">M. Pharm: B.pharm with entrance exam score.</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">Duration of each program:</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">D. Pharm : 2 years</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">B. Pharm : 4 years</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">M. Pharm : minimum 2 years. Can be extended depending on thesis and research work. I have friends who even required 4 years to complete M. Pharm!</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">Future prospects for each program:</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">D. Pharm: can obtain license for medical shop. Job in industry.</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">B. Pharm: can obtain license for medical shop. Job in industry. Slightly better positions than D. Pharm.</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;">M. Pharm: industrial positions as scientist with better pay than above. (And of course, can also obtain license for medical store).</span><br style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; font-size: 16px;" /><br />
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<b>D-Pharma is the Diploma of Pharmacy.</b>It’s a <b>2 years</b> course. The minimum qualification required is<b> 10 +2</b> from <b>science stream</b>. After this you can go for a Bachelor’ s degree. You will get a lateral entry in 2nd year of B-Pharma course. But it will take you 5 years to do a Bachelor degree as compared to B-Pharma. In this you will also get a Pharmacy Shop License.</div>
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Note:- <b>D.Pharm</b> {Duration 2 year} ==<b>Diploma in Pharmacy </b>(Good For Medical Shop,Business)</div>
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<b>B-Pharma is the Bachelor of Pharmacy.</b> It is a <b>4 years</b> course. The minimum qualification required is<b> 10+2</b> from <b>science stream</b>. This will also lead you to get a Pharmacy Shop License.</div>
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Note:- <b>B.Pharma </b>{duration 4 year ,3 years after D.Pharma }== <b>Bachelor of Pharmacy</b> (Good for Job ,Production , Business, Marketing , Now in IT companies)</div>
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Note:- <b>M.Pharma</b>{2 year after B.Pharma} = = <b>Master of Pharmacy</b> (Good for Job in Pharma Industry, Academics ,Now in IT companies )</div>
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<b>Pharm D is the Doctor of Pharmacy</b>. The Pharm.D program is a pre-PhD, post-graduate professional doctoral program of <b>6 years</b>. It is introduced by the Government of India and the Pharmacy Council of India in 2008. <b>Pharm.D is a post graduate degree</b> and passed out students can directly register for Ph.D. The minimum qualification required is <b>10+2 </b>from a <b>science stream</b>.</div>
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Note:- <b>Pharm.D.</b>{6 year after 12th} = = <b>Doctorate of Pharmacy </b>(Just Lunched in north India ,Having Limited Scope in North Region but Good for Future).</div>
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Conclusion:-</div>
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The difference between Diploma in Pharmacy (D.Pharm), Bachelors in Pharmacy (B.Pharm) and Doctor in Pharmacy (Pharm.D) are -</div>
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<li style="margin: 0px 0px 0px 2em; padding: 0px 0px 0.7em; position: relative;"><b>Course Duration</b> <b>-</b> Diploma in Pharmacy is a two year course. Bachelors in Pharmacy is a three year course and Doctor in Pharmacy is a six year course.</li>
<li style="margin: 0px 0px 0px 2em; padding: 0px 0px 0.7em; position: relative;"><b>Scope & Opportunities - </b>You can open up your drug store and practice pharmacy once you complete Diploma in Pharmacy. If you wish to work in the pharmaceutical industries such as Sun Pharmaceutical, Lupin Ltd, Dr. Reddy’s Laboratories etc then a Bachelors degree in Pharmacy is must. Doctor in Pharmacy program is a pre-PhD which involves five years of clinical and community-based theoretical study, with ward rounds and a one-year internship in hospitals. This course involves clinical orientation.</li>
<li style="margin: 0px 0px 0px 2em; padding: 0px 0px 0.7em; position: relative;"><b>Admissions - </b>For Diploma, admission to universities happens through Interview/ Entrance Test conducted by the respective universities. For Bachelors, admissions to universities happen through entrance exams such as All India Pre-Medical Test (AIPMT), All India Manipal University Online Entrance Test (MU-OET), Panjab University Common Entrance Test (P.U. CET) etc. For Doctor in Pharmacy, admission to universities happens through the norms of Pharmacy Council of India (PCI).</li>
<li style="margin: 0px 0px 0px 2em; padding: 0px; position: relative;"><b>Top Colleges - </b>For Diploma, some of the top institutes are Jamia Hamdard University (Delhi), Delhi Institute of Pharmaceutical Sciences & Research (Delhi) etc. For Bachelors, some of the top institutes are University Institute of Pharmaceutical Sciences (Chandigarh), Bombay College of Pharmacy (Mumbai) etc. For Doctor in Pharmacy, some of the top institutes are VELS University (Chennai), Jagadguru Sri Shivarathreeshwara University (Mysore, Karnataka) etc.</li>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-90698734398398260162020-03-13T20:47:00.002+05:302020-03-13T20:47:24.697+05:30What is YouTube's paid Super Chat feature and how does it work?<br />
What is YouTube Super Chat?<br />
Google has describe Super Chat as a "highlighted message in the chat stream that stands out from the crowd to get even more of your favourite creator’s attention". Super Chat will replace Fan Funding, the site’s previous tool for viewers to pay creators.<br />
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How does Super Chat work?<br />
To use Super Chat, you must give money, and then your comment will remain pinned to the top of chat for up to five hours. Keep in mind creators can blacklist certain chat words and ban harassing viewers.<br />
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<a href="https://www.whatbuddy.com/" target="_blank"><img border="0" data-original-height="175" data-original-width="288" height="242" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgKBZljNphXTYfHUG0pGDMqZp0BSlaboxFkuPp2aAknEL1okk32JQcYfs07Ogtf1A0_n3ihM-Y1ghUONZSlJBeBdZr1Wfa-bMtdGF_jx0zPBCNTNrAwk6-ZeyAudD8nGPl2CS724ohAsCmW/s400/Super+Chat.png" width="400" /></a></div>
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- <a href="https://www.whatbuddy.com/" target="_blank">Super Chat</a> is now in beta for select creators</h2>
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- Allows viewers to pay to pin a comment on live streams</h2>
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- Will roll out globally for all users on 31 Januar</h2>
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<span style="background-color: white; color: #464645; font-family: Georgia, sans-serif; font-size: 18px;">YouTube has announced a feature that'll give creators more money.</span><br />
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Called Super Chat, it essentially allows viewers to pay to pin a comment on live streams. So, when someone goes live, you will see a new cash symbol in the chat window and can click it to set a dollar amount and pin your comment. Here's everything you need to know about the new feature, including more details about how it works and why it's important for creators.<br />
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When someone goes live on YouTube, you’ll see a cash symbol in the chat window. Click it to open up a slider, which you can touch and drag upon to set a dollar amount you’d like to send the creator. The more you pay, the longer the comment gets pinned to the top. You’ll also get a few more characters for your comment, and it will be highlighted in a different colour to help live streamers notice the paid comment. If the comment eventually gets pushed off, creators will be able to click through Super Chats at the top of their chat window to see them all.<br />
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Here's Google's instructions on how use Super Chat:</div>
<ol style="background-color: white; font-family: Georgia, sans-serif; font-size: 16px; margin-right: 0px !important;">
<li style="line-height: 1.68em; margin-right: 0px !important;">Select the dollar sign within a live chat. The live chat must be visible and mobile devices must be in portrait mode.</li>
<li style="line-height: 1.68em; margin-right: 0px !important;">Select <span style="font-weight: 700; margin-right: 0px !important;">SEND A SUPER CHAT</span>.</li>
<li style="line-height: 1.68em; margin-right: 0px !important;">To select an amount, either drag the slider or type your desired value.</li>
<li style="line-height: 1.68em; margin-right: 0px !important;">Optionally, enter your message.</li>
<li style="line-height: 1.68em; margin-right: 0px !important;">Select <span style="font-weight: 700; margin-right: 0px !important;">BUY AND SEND.</span></li>
<li style="line-height: 1.68em; margin-right: 0px !important;">To finish your purchase, follow the instructions.</li>
</ol>
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You can make a purchase from YouTube or YouTube Gaming on your computer or in the Android app. Purchases on the YouTube for iOS app are currently not supported.</div>
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Does <a href="https://www.whatbuddy.com/" target="_blank">Super Chat cost money</a>?</h2>
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Yes, but there is no set amount. You can decide the dollar amount you’d like to send to the YouTube creators. YouTube said the tool is designed for viewers aged 18 and older. In other words, people with a credit card. When the transaction is complete, your public Super Chat will be sent to all viewers in the live chat, and a receipt will be emailed to you. Super Chats are non-refundable.</div>
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Who gets the money?</h2>
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The YouTube creator receives all Super Chat contributions. It's basically another way for creators to make money.</div>
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When will Super Chat be available?</h2>
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Super Chat is now available for a few creators, including <a href="http://www.support.google.com/youtube/?p=live_purchase" rel="" style="background-color: transparent !important; color: #464645; margin-right: 0px !important; text-decoration-color: rgb(0, 173, 181) !important;" target="_blank">iHasCupquake</a>, <a href="https://www.youtube.com/user/BuzzBean11" rel="" style="background-color: transparent !important; color: #464645; margin-right: 0px !important; text-decoration-color: rgb(0, 173, 181) !important;" target="_blank">Great Library (buzzbean11)</a> and <a href="https://www.youtube.com/user/alexxwassabi" rel="" style="background-color: transparent !important; color: #464645; margin-right: 0px !important; text-decoration-color: rgb(0, 173, 181) !important;" target="_blank">Alex Wassabi</a>, as a beta feature. YouTube will broadly launch Super Chat on 31 January for creators in 20 countries and viewers in more than 40 countries.</div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-19224839267625328452020-03-12T21:35:00.000+05:302020-03-13T18:21:48.809+05:30What is the difference between YouTube ad revenue and estimated revenue in analytics section of YouTube?<h1 style="margin-bottom: .0001pt; margin: 0in;">
<span class="uiqtextrenderedqtext"><span style="color: #333333; font-family: "segoe ui" , "sans-serif"; font-size: 17.5pt;"><a href="https://www.whatbuddy.com/" target="_blank">Whatis the difference between YouTube ad revenue and estimated revenue in analyticssection of YouTube?</a></span></span><span style="color: #333333; font-family: "segoe ui" , "sans-serif"; font-size: 17.5pt;"><o:p></o:p></span></h1>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 1;">
<span style="color: #202124; font-family: "arial" , sans-serif; font-size: 24pt;">See how much money you’ve made on <a href="https://www.whatbuddy.com/" target="_blank">YouTube</a><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;">You can see your estimated earnings on
the </span><span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Revenue</span><span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;"> tab
of YouTube Analytics. Your finalized earnings appear in AdSense.<o:p></o:p></span></div>
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<span style="color: #202124; font-family: "arial" , sans-serif; font-size: 18pt;">See
your estimated earnings<o:p></o:p></span></div>
<ol start="1" type="1">
<li class="MsoNormal" style="background: white; color: #3c4043; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; vertical-align: baseline;"><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Sign in to <a href="http://studio.youtube.com/" target="_blank"><span style="color: #673ab7; mso-bidi-font-size: 9.0pt;">YouTube Studio</span></a>.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #3c4043; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; vertical-align: baseline;"><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">From the left menu, select </span><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Analytics</span><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #3c4043; line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; vertical-align: baseline;"><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">From the top menu, select </span><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Revenue</span><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">.<o:p></o:p></span></li>
</ol>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 4;">
<span style="color: #202124; font-family: "arial" , sans-serif; font-size: 12pt;">Monthly
estimated revenue<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;">You can use the Monthly estimated
revenue report to get an idea of how your estimated earnings have changed over
time.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 4;">
<span style="color: #202124; font-family: "arial" , sans-serif; font-size: 12pt;">Transaction
revenue<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;">You can use the Transaction revenue
report to get an overview of estimated earnings specifically generated by
transactions from channel memberships and merch.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<span style="color: #202124; font-family: "arial" , sans-serif; font-size: 18pt;">See
your finalized earnings<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;">You can find finalized YouTube
earnings within your AdSense account.<o:p></o:p></span></div>
<ol start="1" type="1">
<li class="MsoNormal" style="background: white; color: #3c4043; line-height: normal; mso-list: l1 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; vertical-align: baseline;"><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Sign in to your AdSense account.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #3c4043; line-height: normal; mso-list: l1 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; vertical-align: baseline;"><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">On the left, select </span><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Settings </span><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Payments</span><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">. <o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #3c4043; line-height: normal; mso-list: l1 level1 lfo2; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list .5in; vertical-align: baseline;"><span style="font-family: "helvetica" , sans-serif; font-size: 10.5pt;">You'll see your total earnings
for the selected timeframe and your last transactions.<o:p></o:p></span></li>
</ol>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 4;">
<span style="color: #202124; font-family: "arial" , sans-serif; font-size: 12pt;">About
finalized earnings<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Finalized earnings are not transferred
to AdSense until about halfway through the following month (i.e. earnings
accrued in June will be transferred to AdSense in mid-July).<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Finalized YouTube earnings for the
previous month are added to your AdSense account balance between the 10th and
14th of the month and paid out that month if your total balance has reached the
payment threshold and if you have no payment holds. Learn more about AdSense
payments in the <a href="http://support.google.com/adsense/bin/answer.py?answer=2542808"><span style="color: #673ab7; mso-bidi-font-size: 9.0pt;">AdSense Help Center</span></a>.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 4;">
<span style="color: #202124; font-family: "arial" , sans-serif; font-size: 12pt;">Estimated
vs. finalized earnings<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #3c4043; font-family: "helvetica" , sans-serif; font-size: 10.5pt;">Estimated revenue in YouTube Analytics
may differ from finalized payments due to final adjustments and is modified at
the end of the month to match. Estimated revenue does not include partner-sold
or partner-served advertising revenue (you can contact your partner manager if
you have questions).<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; mso-outline-level: 2;">
<span style="color: #202124; font-family: "arial" , sans-serif; font-size: 18pt;">Metrics
to know<o:p></o:p></span></div>
<table border="1" cellpadding="0" cellspacing="0" class="MsoNormalTable" style="border-collapse: collapse; border: none; mso-border-alt: solid windowtext .5pt; mso-border-insideh: .5pt solid windowtext; mso-border-insidev: .5pt solid windowtext; mso-padding-alt: 0in 0in 0in 0in; mso-yfti-tbllook: 1184;">
<tbody>
<tr>
<td style="background: #F8F9FA; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Average view duration<o:p></o:p></span></div>
</td>
<td style="background: #F8F9FA; border-left: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Estimated average minutes watched per view for the
selected video and date range.<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: white; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Estimated monetized playbacks<o:p></o:p></span></div>
</td>
<td style="background: white; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">A monetized playback is when a viewer views your video
(i.e., a view) and is shown at least one ad impression, or when the viewer
quits watching during the pre-roll ad without ever reaching your video (i.e.,
an abandonment).<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: #F8F9FA; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Playback-based CPM<o:p></o:p></span></div>
</td>
<td style="background: #F8F9FA; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">The estimated average gross revenue per thousand
playbacks where one or more ads are shown.<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: white; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Transactions<o:p></o:p></span></div>
</td>
<td style="background: white; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Number of transactions from paid content or Super Chat
for the selected date range and region.<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: #F8F9FA; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Views<o:p></o:p></span></div>
</td>
<td style="background: #F8F9FA; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">The number of legitimate views for your channels or
videos.<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: white; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Watch time (minutes)<o:p></o:p></span></div>
</td>
<td style="background: white; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">The amount of time that a viewer has watched a video.
This gives you a sense of what content viewers actually watch (as opposed to
videos that they click on and then abandon).<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: #F8F9FA; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Your estimated ad revenue<o:p></o:p></span></div>
</td>
<td style="background: #F8F9FA; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Estimated revenue from AdSense and DoubleClick ads for
the selected date range and region. This number does not include revenue from
any partner-sold ads.<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: white; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Your estimated revenue<o:p></o:p></span></div>
</td>
<td style="background: white; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Total estimated revenue (net revenue) from all
Google-sold ads and transactions for the selected date range and region.<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: #F8F9FA; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Your revenue per transaction<o:p></o:p></span></div>
</td>
<td style="background: #F8F9FA; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Average amount of a transaction from paid content or
Super Chat for the selected date range and region.<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: white; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Your transaction revenue<o:p></o:p></span></div>
</td>
<td style="background: white; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Estimated net revenue from transactions, such as paid
content and Super Chat, deducting any partner charged refunds for the
selected date range and region.<o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="background: #F8F9FA; border-top: none; border: solid windowtext 1.0pt; mso-border-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Your YouTube Premium revenue<o:p></o:p></span></div>
</td>
<td style="background: #F8F9FA; border-bottom: solid windowtext 1.0pt; border-left: none; border-right: solid windowtext 1.0pt; border-top: none; mso-border-alt: solid windowtext .5pt; mso-border-left-alt: solid windowtext .5pt; mso-border-top-alt: solid windowtext .5pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="line-height: normal; margin-bottom: .0001pt; margin-bottom: 0in;">
<span style="font-family: "times new roman" , serif; font-size: 12pt;">Estimated revenue from YouTube Premium for the
selected date range and region.<o:p></o:p></span></div>
</td>
</tr>
</tbody></table>
<div class="MsoNormal">
<br /></div>
<div class="uiqtextpara" style="margin-bottom: 12.0pt; margin-left: 0in; margin-right: 0in; margin-top: 0in;">
Question : 1</div>
<h1 style="margin-bottom: .0001pt; margin: 0in;">
<span class="uiqtextrenderedqtext"><span style="color: #333333; font-family: "arial unicode ms" , "sans-serif"; font-size: 12.0pt; font-weight: normal;">What is the difference between YouTube ad revenue and
estimated revenue in analytics section of YouTube?</span></span><span style="color: #333333; font-family: "arial unicode ms" , "sans-serif"; font-size: 12.0pt; font-weight: normal;"><o:p></o:p></span></h1>
<div class="uiqtextpara" style="margin-bottom: 12.0pt; margin-left: 0in; margin-right: 0in; margin-top: 0in;">
<u> </u><span style="color: #333333; font-family: "segoe ui" , "sans-serif"; font-size: 11.5pt;">"Your
Estimated Revenue" is the estimated net revenue from ads on your videos.
This will be close to what will actually be added to your AdSense account once
a month after some adjustments.<o:p></o:p></span></div>
<div class="uiqtextpara" style="margin: 0in 0in 12pt;">
<span style="color: #333333; font-family: "segoe ui" , "sans-serif"; font-size: 11.5pt;">"<a href="https://www.whatbuddy.com/" target="_blank">YouTube AdRevenue</a>" is gross revenue. It will include gross revenue from all Google
sold advertising and services like Double-click. It is gross revenue, which
means that all these various parties' cuts haven't been taken out. This is
completely different from "Your Estimated Revenue" which is only your
small part of that gross.<o:p></o:p></span></div>
<div class="MsoNormal">
Question : 2<u> </u><span style="background: rgb(250 , 250 , 250); color: #2c2c2c; font-family: "helvetica" , sans-serif; font-size: 10pt; line-height: 115%;">Should you only consider YOUR ESTIMATED REVENUE????</span><u><o:p></o:p></u></div>
<div class="MsoNormal">
<span style="background: rgb(250 , 250 , 250); color: #2c2c2c; font-family: "helvetica" , sans-serif; font-size: 10pt; line-height: 115%;">In
the Analytics section of your YouTube channel you see Revenue Reports which has
2 sub categories.</span> <span style="color: #2c2c2c; font-family: "helvetica" , sans-serif; font-size: 10pt; line-height: 115%;"><br />
<!--[if !supportLineBreakNewLine]--><br />
<!--[endif]--><span style="background: #FAFAFA;"><o:p></o:p></span></span></div>
<br />
<div class="MsoNormal">
<span style="background: #fafafa; color: #2c2c2c; font-family: "helvetica" , "sans-serif"; font-size: 10.0pt; font-weight: normal; line-height: 115%;">1)
Revenue</span><span style="color: #2c2c2c; font-family: "helvetica" , "sans-serif"; font-size: 10.0pt; font-weight: normal; line-height: 115%;"><br style="-webkit-text-stroke-width: 0px; box-sizing: border-box; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;" />
<span style="background: #FAFAFA;"><span style="-webkit-text-stroke-width: 0px; float: none; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;">2) Ad rates</span></span><br style="-webkit-text-stroke-width: 0px; box-sizing: border-box; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;" />
<br style="-webkit-text-stroke-width: 0px; box-sizing: border-box; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;" />
<span style="background: #FAFAFA;"><span style="-webkit-text-stroke-width: 0px; float: none; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;">Under Revenue you see "your Estimated revenue"</span></span><br style="-webkit-text-stroke-width: 0px; box-sizing: border-box; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;" />
<span style="background: #FAFAFA;"><span style="-webkit-text-stroke-width: 0px; float: none; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;">and under Ad rates you see "YouTube ad revenue"</span></span><br style="-webkit-text-stroke-width: 0px; box-sizing: border-box; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;" />
<br style="-webkit-text-stroke-width: 0px; box-sizing: border-box; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;" />
<span style="background: #FAFAFA;"><span style="-webkit-text-stroke-width: 0px; float: none; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;">Because that is what you should be getting. Just note that it
says "estimated", it could differ slightly with what you would really
get. But its only slightly.</span></span><br style="-webkit-text-stroke-width: 0px; box-sizing: border-box; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;" />
<span style="background: #FAFAFA;">Now, "YouTube ad revenue" is the
total amount your channel gets </span><i style="-webkit-text-stroke-width: 0px; box-sizing: border-box; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;">before</i><span style="-webkit-text-stroke-width: 0px; float: none; font-variant-caps: normal; font-variant-ligatures: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; widows: 2; word-spacing: 0px;"> YouTube takes
their cut.</span></span><span style="font-weight: normal;"><o:p></o:p></span></div>
Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-4119746436765444672020-03-11T23:32:00.000+05:302020-03-13T18:27:30.838+05:30How to Backup and Restore Google Chrome Extensions Manually | #WhatBuddy<h1 class="entry-title" style="background-color: white; border: 0px; box-sizing: border-box; clear: both; color: #404040; font-family: "Droid Sans", sans-serif; font-size: 30px; font-weight: inherit; line-height: 1.3; margin: 0px 0px 10px; outline: 0px; padding: 0px; vertical-align: baseline;">
How to Backup and Restore Google Chrome Extensions Manually | #WhatBuddy</h1>
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There are so many ways you can lose your data on the hard disk – malware infections, hard disk failure, data theft, data corruption, fire, physical damage and so on. And after all these incidents of accidental data loss, you have to reinstall not only Windows but also all of the software on your computer. As a Google Chrome user, if you reinstall it, then you have to install all the extensions all over again. For these reasons, you should keep a backup of your Chrome extensions, so that in the event of such mishaps you can restore Chrome extensions easily from the backup.</div>
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Here is how you can backup your Chrome browser extensions manually:</div>
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<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; list-style-type: decimal; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Type <strong style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Win+R</strong> to open the Run dialog. In the Run dialog, type <strong style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">%UserProfile%\AppData\Local\Google\Chrome\User Data\Default</strong> in the Run dialog and press Enter.<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghjWf0nswa54-F9t0_X0uUvkEHoGTJxYhgD0aMifbGo9gj3ijs7b6J5z_eZ7_sYo43aDc0-11XGn_2zSrOIAlh8KZZ_TyroSoIi0LtoI_2uhTdHJiKzkJaYp2_tqYresa7W7hL7EcjTosb/s1600/chrome-backup-extensions-1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="213" data-original-width="413" height="206" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEghjWf0nswa54-F9t0_X0uUvkEHoGTJxYhgD0aMifbGo9gj3ijs7b6J5z_eZ7_sYo43aDc0-11XGn_2zSrOIAlh8KZZ_TyroSoIi0LtoI_2uhTdHJiKzkJaYp2_tqYresa7W7hL7EcjTosb/s400/chrome-backup-extensions-1.jpg" width="400" /></a></div>
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<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; list-style-type: decimal; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">This would open the Chrome folder that includes all of your Chrome settings including the bookmarks, extensions and other data. You have to find a sub-folder named <strong style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Extensions</strong> in this folder.</li>
<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; list-style-type: decimal; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">This folder contains all the extensions that you have installed in Chrome. Copy the Extensions folder and to paste it to some safe place on your hard disk or better yet to a portable USB disk.<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgZ1msKqfA14M1YvIjycPzoAzINw4-9W8CSOYQCjUJFxseMeNvRZpxTyAS8koAi8sDPOWiBqZNt2pXKqV17Mapbob8Bdrj2Axj4zgrCdIKUOVmE_4IJSjtm5sos3CjP8MYQo7LQwhPhMEKE/s1600/chrome-backup-extensions+-+whatbuddy.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="368" data-original-width="556" height="263" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgZ1msKqfA14M1YvIjycPzoAzINw4-9W8CSOYQCjUJFxseMeNvRZpxTyAS8koAi8sDPOWiBqZNt2pXKqV17Mapbob8Bdrj2Axj4zgrCdIKUOVmE_4IJSjtm5sos3CjP8MYQo7LQwhPhMEKE/s400/chrome-backup-extensions+-+whatbuddy.jpg" width="400" /></a></div>
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<li style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; font-weight: inherit; list-style-type: decimal; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">That’s it. Now whenever you have to restore the extensions, all you have to do is close all the Chrome windows and then copy the contents of the backup Extensions folder to the <strong style="border: 0px; box-sizing: border-box; font-family: inherit; font-style: inherit; margin: 0px; outline: 0px; padding: 0px; vertical-align: baseline;">Extensions</strong> folder that you found in the step 2 above.</li>
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It should be noted that some of the older extensions might not work with newer versions of Chrome browser. So you should not try to restore extensions that you backed up more than a year ago. This is why it is a good idea to keep a monthly backup of the extensions so that you always have latest versions of the extensions in your backup.</div>
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If you do not want to manually backup Chrome extensions then you can use the <a href="https://www.whatbuddy.com/" target="_blank">free FavBackup tool</a> which allows you to backup all the settings and data for Chrome, Firefox, Safari, Internet Explorer and Opera.</div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-90599733687353971842020-03-11T00:07:00.000+05:302020-03-13T18:22:04.180+05:30What are the Advantages of #Hashtags on YouTube?<h1 class="entry-title" style="background-color: white; box-sizing: border-box; line-height: 1em; margin: 0.2rem 0px 0.5rem; padding: 0px; text-rendering: optimizelegibility;">
<span style="color: #2182db; font-family: "roboto" , "open sans" , "arial" , "helvetica" , sans-serif;"><span style="font-size: 44px; font-weight: 400;">What are the Advantages of </span></span></h1>
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<span style="color: #2182db; font-family: "roboto" , "open sans" , "arial" , "helvetica" , sans-serif;"><span style="font-size: 44px; font-weight: 400;"><a href="https://www.whatbuddy.com/2020/03/5-reasons-why-instagram-hashtags-are.html" target="_blank">#Hashtags on YouTube </a>?</span></span></h1>
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<span style="background-color: white; color: #444444; font-family: "roboto" , "open sans" , "arial" , "helvetica" , sans-serif; font-size: 16px;">If you’ve been on social media for any amount of time, then you know just how important hashtags are. They are on practically every social media platform out there, from Facebook to Google+. Now YouTube is joining the party by making them more visible.</span></div>
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To be more specific, YouTube, which is owned by Google, has made hashtags that appear in video descriptions and titles more clickable. The feature is only available for the web and Android versions of the service, and there hasn’t been any word about when it will be rolled out for iOS users.</div>
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YouTube announced that they intend for the <a href="https://support.google.com/youtube/answer/6390658?hl=en" style="box-sizing: border-box; color: #008cba; line-height: inherit; text-decoration-line: none; transition: all 100ms linear 0s;" target="_blank">hashtags to make it easier to find videos</a> that are about various popular topics. If you’re looking for specific recipes, such as vegan ones, for example, you could search for the #vegan keyword, and you will get a results page that shows all the videos that have that tag.</div>
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It’s pretty easy to add hashtags to your videos: simply follow all the normal steps you usually follow to upload a video and then add the hashtag of your choice in either the title of the video or the description. If you put the hashtag in the title of your video, it will be turned into a hyperlink and made clickable right in the title of your video. If you put the hashtag in the description instead, then the first 3 hashtags will be shows in the space above the title of your video.</div>
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You might be excited by all this and are now thinking about adding a bunch of hashtags to all of your videos. Well, be careful about that.</div>
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“Use the hashtags sparingly and keep them relevant to your content or they won’t be much help at all,” says Thomas Lane of <a href="https://www.bestessays.com/" style="box-sizing: border-box; color: #008cba; line-height: inherit; text-decoration-line: none; transition: all 100ms linear 0s;" target="_blank">BestEssays.com</a>.</div>
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The more hashtags you put in your video, the less useful they become. It will make it much harder for users to find your video when they search for a hashtag. Actually, YouTube warns that if you use more than 15 hashtags on your video, all of them will be ignored. Your video may be removed altogether from your channel uploads or from the search results.</div>
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YouTube also requires you to be careful with the kinds of hashtags you use. They should be related to the content you are uploading and not misleading. They should also not be explicit, sexual, contain hate speech, or be targeted at anyone to humiliate or harass them.</div>
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<strong style="box-sizing: border-box; color: #2182db; line-height: 1em;">How to use YouTube Hashtags</strong></h2>
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Now that you know about this useful new feature, how do you use it to your advantage? Undoubtedly, hashtags make your content discoverable to a wider audience, no matter what platform you’re on. They also help with targeting when you want to reach a specific audience. As long as the hashtags you use are relevant to your content, you know that the people who discover it by searching for that hashtag are looking for your content.</div>
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Hashtags on YouTube differ from hashtags on other platforms in some respects. However, the main rules of using hashtags to promote your content apply here as much as they do elsewhere.</div>
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“When it comes to hashtags, some rules apply no matter which platform you are using them on,” says Antonio Lang, an editor at <a href="https://australianwritings.net/" style="box-sizing: border-box; color: #008cba; line-height: inherit; text-decoration-line: none; transition: all 100ms linear 0s;" target="_blank">australianwritings.net</a>.</div>
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Here are some dos and don’ts that you should follow when it comes to hashtags:</div>
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<strong style="box-sizing: border-box; color: #2182db; font-size: 2.3125rem; line-height: 1em;">What to do</strong></div>
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<strong style="box-sizing: border-box; line-height: inherit;">Be specific with your Hashtags</strong></div>
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Try and make the theme as specific as you can so you really hone in on the kind of community you’re trying to look for. The more specific you are, the better your targeting. When you target your audience well then, you can be sure you will have better engagement. If you’re a business and you don’t already have your own hashtag, then find some existing hashtags that capture the spirit of your business.</div>
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<strong style="box-sizing: border-box; line-height: inherit;">The Hashtags should cater to YouTube</strong></div>
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Hashtags are actually a little different in their structure, depending on the social media platform they are on. Hashtags on Twitter, for example, are focused on topics, while hashtags on Instagram are focused on descriptions.</div>
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On YouTube, hashtags are a mixed bunch at the moment, with some going for descriptions while others are going for general topics. In this case, you should study your content and get a feel for what kind of content you’re trying to put out. Is it focused on specific topics? If so, then you should make your hashtags topics. If it is more of a descriptive video, then you should go for descriptive hashtags.</div>
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<strong style="box-sizing: border-box; color: #2182db; font-size: 2.3125rem; line-height: 1em;">What not to do</strong></div>
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<strong style="box-sizing: border-box; line-height: inherit;">Don’t make your Hashtag too long nor too clever</strong></div>
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Keep your hashtag as short as you can. Long ones are hard to remember, and they are also a lot of work to type. Moreover, don’t make your hashtags too clever. You want your target audience to be able to naturally search for your hashtag. They are supposed to make life easier for your audience so they can find things more easily. Complicated hashtags and long hashtags achieve the exact opposite of what they were meant to achieve in the first place: they make life harder for your audience. If things get too difficult, you can consult <a href="https://www.assignmentgeek.com.au/proofreading-services/" style="box-sizing: border-box; color: #008cba; line-height: inherit; text-decoration-line: none; transition: all 100ms linear 0s;" target="_blank">assignment writing services</a> and others to help you craft your hashtags.</div>
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<strong style="box-sizing: border-box; line-height: inherit;">Strike a Balance between your Hashtags and your Words</strong></div>
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This is important, whether you are putting the hashtags in the title of the video or the description. Instagram won’t allow you to use more than 30 hashtags. YouTube won’t allow you to use more than 15. You should never get near that limit. Instead, strike a balance between the words and the hashtags. If you add hashtags in your description, then make sure they aren’t the entirety of your description. Be specific with your message and use hashtags sparingly.</div>
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<strong style="box-sizing: border-box; line-height: inherit;">You don’t have to Hashtag all of your Content</strong></div>
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The whole purpose of hashtags is to make your content easily discoverable by the wider community. Not all content you produce will fit within that category. If you’re simply sharing news after some news broke, then maybe it’s not a good idea to put in a hashtag. If you’re analyzing the news, then a hashtag is appropriate.</div>
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<strong style="box-sizing: border-box; color: #2182db; line-height: 1em;">Conclusion</strong></h2>
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Hashtags can be a powerful tool for widening your reach. They can be the asphalt on your road to success. However, they are only useful if used correctly. Use them the wrong way, and you will be worse off than if you had never used them at all. Use them just right, and the sky is the limit.</div>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-20139824908233101962020-03-10T23:47:00.001+05:302020-03-13T18:22:12.367+05:30Tips for Researching Potential Instagram Hashtags<h2 style="box-sizing: border-box; color: #3e4553; font-family: "Source Sans Pro", Helvetica, Arial, sans-serif; font-size: 34px; line-height: 1.2; margin: 0px 0px 15px;">
<u>Tips for Researching Potential Instagram <a href="https://www.whatbuddy.com/2020/03/google-algorithm-names-whatbuddycom.html" target="_blank">Hashtags</a>.</u><div class="separator" style="clear: both; text-align: center;">
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<li style="box-sizing: border-box; font-size: inherit; list-style: none; margin-bottom: 0.5em; padding-left: 30px; position: relative; text-align: left;">Conduct a Google search on your hashtag without the “#” symbol – with and without spaces between the words.</li>
<li style="box-sizing: border-box; font-size: inherit; list-style: none; margin-bottom: 0.5em; padding-left: 30px; position: relative; text-align: left;">Use a research tool like Hashtagify or Ahrefs Keywords Explorer to identify high-performance hashtags.</li>
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<a href="https://www.whatbuddy.com/2020/03/google-algorithm-names-whatbuddycom.html" target="_blank"><img border="0" data-original-height="177" data-original-width="284" height="249" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhD4xpkRhT0OABJJqiTax40HeqQDdHd-enGgCxkg1h4LnqYReGrCxU42aBQzMWEDDxGhlkinpm4NVXB5iRnc6Rv5_gr1rfJAkGZdtNFgxpb96xqvczTzEhgpQG2aHyRqagbaj3NS7KvRdd_/s400/download+%25281%2529.jpg" width="400" /></a></div>
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<li style="box-sizing: border-box; font-size: inherit; list-style: none; margin-bottom: 0.5em; padding-left: 30px; position: relative; text-align: left;">Search <a href="https://www.whatbuddy.com/search/label/Instagram" target="_blank">Instagram</a>, <a href="http://whatbuddy.com/search/label/Twitter" target="_blank">Twitter</a>, <a href="https://www.whatbuddy.com/search/label/Facebook" target="_blank">Facebook </a>and other social platforms to see if your hashtag has been used before.</li>
<li style="box-sizing: border-box; font-size: inherit; list-style: none; margin-bottom: 0.5em; padding-left: 30px; position: relative; text-align: left;">Make sure that your hashtag doesn’t have a second meaning that could confuse your prospective audience.</li>
<li style="box-sizing: border-box; font-size: inherit; list-style: none; margin-bottom: 0.5em; padding-left: 30px; position: relative; text-align: left;">Check and double-check any acronyms you use in hashtags for any potential double meanings.</li>
<li style="box-sizing: border-box; font-size: inherit; list-style: none; margin-bottom: 0.5em; padding-left: 30px; position: relative; text-align: left;">Run your hashtags by another set of eyes by doing a pre-publication spell check for accuracy.</li>
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Unknownnoreply@blogger.com0tag:blogger.com,1999:blog-1420896860741214012.post-65379509197609725772020-03-10T19:44:00.001+05:302020-04-16T12:23:16.718+05:30#Google Algorithm names - @whatbuddy.com<div>
#Google Algorithm names </div>
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1. BERT (Upcoming)- Bidirectional Encoder Representations from Transformers - @whatbuddy.com</div>
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2. Medic (core update) - Impact on Medical Sites - @whatbuddy.com</div>
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3. YMYL - Your Money Your Life - @whatbuddy.com</div>
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4. EAT - Expertise, authoritativeness, trustworthiness - @whatbuddy.com</div>
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5. Hawk - Eyes on duplicate business listings - @whatbuddy.com</div>
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6. Fred - Random name ( sarcastic) - @whatbuddy.com</div>
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7. Possum - Play possum i.e., pretend not to understand what's going on (regarding Google My business listing) - @whatbuddy.com</div>
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8. RankBrain - a machine-learning artificial intelligence - @whatbuddy.com</div>
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9. Mobile Friendly - @whatbuddy.com</div>
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10. Hummingbird- Speed - @whatbuddy.com</div>
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11. Panda - From Google staffer Panda - @whatbuddy.com</div>
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12. Penguin - Initial name "webspam" (no reason for the name change) - @whatbuddy.com</div>
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13. Pigeon - Pigeon name decided on because this is a local search update and pigeons tend to fly back home. - @whatbuddy.com</div>
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14. Payday - regarding payday loan, pornographic and other heavily spammed queries. - @whatbuddy.com</div>
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15. Pirate - copyright reports - @whatbuddy.com</div>
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16. EMD - Exact Match Domain - @whatbuddy.com</div>
Unknownnoreply@blogger.com0